Customer Feedback Tool

TimWalsh
Member

Limit who can access outgoing group emails in service hub

We're creating our service hub to use pipelines as ticketing spaces for each department. We've encounted that any user with access to the Service Hub and Help Desk can send an email from any inbox on the account. We want to limit a users ability to use emails except for what they have permission to use.

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DianaGomez
Community Manager
Community Manager

Limit who can access outgoing group emails in service hub

Hi @TimWalsh

 

Thanks for reaching out to the Community!

 

Just to confirm, you're looking to limit users to view specific inboxes, right? If that's the case, you can follow the instructions in our knowledge base article: Set up the conversations inbox.

 If that's not what you're looking for, could you provide an example with screenshots to help us better understand what you're referring to? 

 

Thanks!

Diana

 


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