Knowledge Base Article Formatting
While I understand that HubSpot's Knowledge Base tool is mainly for creating quick articles, it's missing some of the basic formatting functionality, such as indenting, and some of the existing formatting like ordered and unordered lists don't always function correctly, create unnecessary spaces at times, and do not provide the ability to have both ordered and unordered lists together. This ends up consuming more time than I would expect for a quick and easy Knowledge Base set up.
I would like to see the ability to insert text as HTML like in other areas of HubSpot. I think it would save time for writers and allow organizations to give their articles a more professional style.