Is re-enrollment required for recurring Loyalty Survey?SOLVE
Jun 20, 2019 12:13 PM
For our NPS survey I have created enrollment triggers to property target customers. I would like to send the NPS on a recurring schedule, say 3 months. In order to have the NPS sent again in 3 months, do I need to set the "re-enroll contacts" option on the enrollment triggers?
If yes, then it seems that should be set on when I choose a recurring survey.
If no, then what would effect would turning on "re-enroll contacts" have? Could it cause a contact to recieve a loyalty survey more frequently than the recurring period (e.g. should one of that contact's enrollment trigger properties change)?
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