Is it possible to see nps score on the property card?
SOLVE
1 Accepted solution
Is it possible to see nps score on the property card?
SOLVEHey, @ozgesilla 👋 Are you asking about on an Object record? There was a recent update for CSAT, but not NPS unfortunately, which is now live:
"What is it?
Last CSAT survey rating, comment, and date are now available on the Contact object.
Why does it matter?
CSAT data wasn't previously stored on contact records, limiting teams from using it in health scores, workflows, or feedback summaries. This update fixes that.
How does it work?
View CSAT responses on the right-hand CRM card of a contact record.
Use CSAT data in health score calculations via associated contacts.
No setup required. Automatic rollout for all users and portals.
Who gets it?
Service Pro, Service Enterprise"
Best,
Jaycee
|
HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates. Learn More. |
 | Did you know that the Community is available in other languages? Join regional conversations by changing your language settings ! |
Is it possible to see nps score on the property card?
SOLVEHey, @ozgesilla 👋 Are you asking about on an Object record? There was a recent update for CSAT, but not NPS unfortunately, which is now live:
"What is it?
Last CSAT survey rating, comment, and date are now available on the Contact object.
Why does it matter?
CSAT data wasn't previously stored on contact records, limiting teams from using it in health scores, workflows, or feedback summaries. This update fixes that.
How does it work?
View CSAT responses on the right-hand CRM card of a contact record.
Use CSAT data in health score calculations via associated contacts.
No setup required. Automatic rollout for all users and portals.
Who gets it?
Service Pro, Service Enterprise"
Best,
Jaycee
|
|
HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates. Learn More. |
| Did you know that the Community is available in other languages? Join regional conversations by changing your language settings ! |
