Is HubSpot ditching small business?
I joined HubSpot last fall and brought our whole team on CRM and Sales hubs and was so excited we could get so much for $50 per user. We are only a small sales team of 3 so it worked perfectly.
I was also excited about the future updates of HubSpot, especially the Customer Hub. Announced at Inbound 2017 that would include a free version. Now the Customer Hub is the "Service Hub" and costs $400/month.
Oh and conversations? That free tool that will be added to Hubspot CRM free for everyone? Yeah, that is part of Service Hub now and will cost you $400/month.
When I have contacted HubSpot about this they tell me that a free version of the Service Hub is "coming soon" and that conversations will be added to the CRM this summer. Of course, this is after they sell it to everyone for $400/month...
I purposefully didn't buy Salesforce because it was "much too expensive" for our small team of 3. Salesforce is $75/person. Salesforce now seems much more committed to small business than HubSpot. I really hope HubSpot will take note of how they are treating their smaller customers and realize that we need their product too.