How to resend survey feedback?

SOLVE
Igorgb
Participant

Hey,

Does anyone knows a way to resend CSAT / NPS survey for those who didn't answered yet?

 

Thanks

1 Accepted solution

Accepted Solutions
aragon023
Solution
HubSpot Employee

@Igorgb It is a manual process, but you could potentially create new NPS /CSAT0s surveys and use a static list in the recipients (Who do you want to survey?) with the filter "Didn't open Customer Loyalty Survey (or the name of the Survey you previously sent)", located in Marketing Emails.  Take into account this will only work for contacts who didn't open the email, as you wouldn't be able to set it if they open but didn't send a response.

View solution in original post

9 Replies 9
jennysowyrda
Community Manager

Hi @Igorgb,

 

The follow up options will depend on what settings you have set up for the feedback survey within your portal. 

 

If you have a web page version of the follow up survey set up, you can also share that without depending upon the follow up options.

 

Thank you,
Jenny

0 Upvotes
dlozano
Contributor

I think he meant how we can resend a survey email if the person we sent it to did not open or click on the email... 

Igorgb
Participant

@jennysowyrda Thanks for the reply, but what I need it is exatly what @dlozano wrote.

0 Upvotes
jennysowyrda
Community Manager

Hi @Igorgb and @dlozano,

 

There is no way to manually push a second survey to a contact at this time.

 

Thank you,
Jenny

0 Upvotes
svize
Participant

This is a critical need for how we plan to use the Service Hub as well.

 

Any updates on if/when this will be available as a function in the Service Hub? 

aragon023
Solution
HubSpot Employee

@Igorgb It is a manual process, but you could potentially create new NPS /CSAT0s surveys and use a static list in the recipients (Who do you want to survey?) with the filter "Didn't open Customer Loyalty Survey (or the name of the Survey you previously sent)", located in Marketing Emails.  Take into account this will only work for contacts who didn't open the email, as you wouldn't be able to set it if they open but didn't send a response.

View solution in original post

willtp
Participant

Really important feature for how we plan to use HubSpot Service hub as well. Manually chasing these survey's will be very time consuming and also makes me want to reach for another tool.

nnm007
Member

Agreed, the manual process is clunky, but more importantly, it splits the results into two surveys which defeats the entire purpose. 

 

Is there any ETA for this feature? 

0 Upvotes
PamCotton
Community Manager

Hello @nnm007 

I would highly recommend you to please post this idea at our ideas forum (here).

Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well.

 

Thank you,

Pam

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