How to resend survey feedback?SOLVE
Sep 1, 2020 9:19 AM - edited Sep 1, 2020 9:20 AM
@Igorgb It is a manual process, but you could potentially create new NPS /CSAT0s surveys and use a static list in the recipients (Who do you want to survey?) with the filter "Didn't open Customer Loyalty Survey (or the name of the Survey you previously sent)", located in Marketing Emails. Take into account this will only work for contacts who didn't open the email, as you wouldn't be able to set it if they open but didn't send a response.