How to resend survey feedback?

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Occasional Contributor

Hey,

Does anyone knows a way to resend CSAT / NPS survey for those who didn't answered yet?

 

Thanks

1 Accepted solution

Accepted Solutions
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Solution
HubSpot Employee

@Igorgb It is a manual process, but you could potentially create new NPS /CSAT0s surveys and use a static list in the recipients (Who do you want to survey?) with the filter "Didn't open Customer Loyalty Survey (or the name of the Survey you previously sent)", located in Marketing Emails.  Take into account this will only work for contacts who didn't open the email, as you wouldn't be able to set it if they open but didn't send a response.

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6 Replies 6
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Community Manager

Hi @Igorgb,

 

The follow up options will depend on what settings you have set up for the feedback survey within your portal. 

 

If you have a web page version of the follow up survey set up, you can also share that without depending upon the follow up options.

 

Thank you,
Jenny


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0 Upvotes
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Regular Contributor

I think he meant how we can resend a survey email if the person we sent it to did not open or click on the email... 

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Occasional Contributor

@jennysowyrda Thanks for the reply, but what I need it is exatly what @dlozano wrote.

0 Upvotes
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Community Manager

Hi @Igorgb and @dlozano,

 

There is no way to manually push a second survey to a contact at this time.

 

Thank you,
Jenny


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New Member

This is a critical need for how we plan to use the Service Hub as well.

 

Any updates on if/when this will be available as a function in the Service Hub? 

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Solution
HubSpot Employee

@Igorgb It is a manual process, but you could potentially create new NPS /CSAT0s surveys and use a static list in the recipients (Who do you want to survey?) with the filter "Didn't open Customer Loyalty Survey (or the name of the Survey you previously sent)", located in Marketing Emails.  Take into account this will only work for contacts who didn't open the email, as you wouldn't be able to set it if they open but didn't send a response.

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