How to resend survey feedback?

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Occasional Contributor

Hey,

Does anyone knows a way to resend CSAT / NPS survey for those who didn't answered yet?

 

Thanks

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Community Manager

Hi @Igorgb,

 

The follow up options will depend on what settings you have set up for the feedback survey within your portal. 

 

If you have a web page version of the follow up survey set up, you can also share that without depending upon the follow up options.

 

Thank you,
Jenny


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Regular Contributor

I think he meant how we can resend a survey email if the person we sent it to did not open or click on the email... 

Occasional Contributor

@jennysowyrda Thanks for the reply, but what I need it is exatly what @dlozano wrote.

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Community Manager

Hi @Igorgb and @dlozano,

 

There is no way to manually push a second survey to a contact at this time.

 

Thank you,
Jenny


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