Customer Feedback Tool

ablayze_jb
参加者

How to customize hubspot live chat?

解決

How to achieve this on hubspot live chat? like adding a form field?
On chatflows i can't see any option to add and style a field

Screenshot 2022-09-01 at 16.56.58.png

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1件の承認済みベストアンサー
Jnix284
解決策
最優秀メンバー | Diamond Partner
最優秀メンバー | Diamond Partner

How to customize hubspot live chat?

解決

@ablayze_jb this option is not a form field, it is a setting in the live chat here:

 

Screen Shot 2022-09-02 at 8.02.20 PM.png

 

Additionally, in chatflows (chatbots) you can add an email capture under "ask a question"

Screen Shot 2022-09-02 at 8.03.46 PM.png

 

Hope this helps!

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

元の投稿で解決策を見る

4件の返信
Jnix284
解決策
最優秀メンバー | Diamond Partner
最優秀メンバー | Diamond Partner

How to customize hubspot live chat?

解決

@ablayze_jb this option is not a form field, it is a setting in the live chat here:

 

Screen Shot 2022-09-02 at 8.02.20 PM.png

 

Additionally, in chatflows (chatbots) you can add an email capture under "ask a question"

Screen Shot 2022-09-02 at 8.03.46 PM.png

 

Hope this helps!

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

ablayze_jb
参加者

How to customize hubspot live chat?

解決

Thanks @Jnix284 

But is there any other way to a custom field like adding name, contact number?

The main idea is to add pre-chat form before the user can chat.

Jnix284
最優秀メンバー | Diamond Partner
最優秀メンバー | Diamond Partner

How to customize hubspot live chat?

解決

@ablayze_jb Name is one of the default options, you can see it in my screenshot above Email. 

 

At the bottom is "Collect other Property" which allows you to add things, like contact number, and then you can choose whether to associate to a contact property or not.

 

Hope this helps!

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

PamCotton
コミュニティーマネージャー
コミュニティーマネージャー

How to customize hubspot live chat?

解決

Hello @ablayze_jb , Happy Friday!

I would like to add to this conversation our top experts @MatthewShepherd @TrujayJay @Bryantworks any recommendations to @ablayze_jb matter?

 

Thank you,

Pam

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