How to automate feedback surveys?

HMoura · ‎Mar 27, 2023

Hi.

I need to create a workflow in which the trigger is the survey answer.

But, I need to resend the survey after 90 days over and over.

Is it possible to make that in Hubspot? How?

My best,
Heider Moura

laurabren · ‎Aug 15, 2023

@RichPerry @HMoura Our company just did this for our NPS surveys! If you'd like a quick run-through, I'd be happy to schedule a call and do a little demo for you 🙂

RichPerry · ‎Apr 24, 2023

I am working to do a similar thing. When we close a support ticket, we want a survey email to go out to the customer. And, we want the customer to get the survey email again after we close their next ticket.

MiaSrebrnjak · ‎Mar 28, 2023

Hi @HMoura,

Thank you for reaching out to the Community!

I wanted to tag in a couple of subject matter experts to see if they have any advice:

Hi @deepikaverma, @isabellweiss, @antonia_kraft, do you have any tips for @HMoura? Thank you!

Cheers
Mia, Community Team

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