Customer Feedback Tool

JNBds
Mitglied | Partner
Mitglied | Partner

Follow up function within NPS feature

lösung

I noticed you can't automate a follow up message if a client doesn't complete your NPS survey request on the first attempt.  Something similar to the popup form functionality in marketing hub would be useful. Thanks!

2 Akzeptierte Lösungen
gobbman
Lösung
HubSpot Employee
HubSpot Employee

Follow up function within NPS feature

lösung

Adding an automation ability to send a follow up/reminder of the feedback survey would be a great feature addition to prevent needing to make multiple surveys as a workaround and needing to combine analytics data.

Lösung in ursprünglichem Beitrag anzeigen

aragon023
Lösung
HubSpot Employee
HubSpot Employee

Follow up function within NPS feature

lösung

@JNBds I believe this is similar to the question in this post - https://community.hubspot.com/t5/Customer-Feedback-Tool/How-to-resend-survey-feedback/m-p/283634. You could potentially send a new NPS survey by using a Static List with the criteria "Didn't open [name of the email from the previous NPS survey".  I explained better in the other post I'm sharing. 

Lösung in ursprünglichem Beitrag anzeigen

4 Antworten
MPreedy
Teilnehmer/-in

Follow up function within NPS feature

lösung

Agree - it is really frustrating that reminders cant be sent to the NPS list. 

 

 

CSCampbell
Teilnehmer/-in

Follow up function within NPS feature

lösung

@aragon023 I understand that this can be a fix but then you end up with two separate surveys with two different sets of results, NPS score etc. It would be far more useful to build in the follow up process so you can keep all data in one place.

 

aragon023
Lösung
HubSpot Employee
HubSpot Employee

Follow up function within NPS feature

lösung

@JNBds I believe this is similar to the question in this post - https://community.hubspot.com/t5/Customer-Feedback-Tool/How-to-resend-survey-feedback/m-p/283634. You could potentially send a new NPS survey by using a Static List with the criteria "Didn't open [name of the email from the previous NPS survey".  I explained better in the other post I'm sharing. 

gobbman
Lösung
HubSpot Employee
HubSpot Employee

Follow up function within NPS feature

lösung

Adding an automation ability to send a follow up/reminder of the feedback survey would be a great feature addition to prevent needing to make multiple surveys as a workaround and needing to combine analytics data.