Follow up function within NPS feature

SOLVE
Highlighted
New Member

I noticed you can't automate a follow up message if a client doesn't complete your NPS survey request on the first attempt.  Something similar to the popup form functionality in marketing hub would be useful. Thanks!

2 Accepted solutions

Accepted Solutions
Highlighted
Solution
HubSpot Employee

Adding an automation ability to send a follow up/reminder of the feedback survey would be a great feature addition to prevent needing to make multiple surveys as a workaround and needing to combine analytics data.

View solution in original post

0 Upvotes
Highlighted
Solution
HubSpot Employee

@JNBds I believe this is similar to the question in this post - https://community.hubspot.com/t5/Customer-Feedback-Tool/How-to-resend-survey-feedback/m-p/283634. You could potentially send a new NPS survey by using a Static List with the criteria "Didn't open [name of the email from the previous NPS survey".  I explained better in the other post I'm sharing. 

View solution in original post

3 Replies 3
Highlighted
Solution
HubSpot Employee

Adding an automation ability to send a follow up/reminder of the feedback survey would be a great feature addition to prevent needing to make multiple surveys as a workaround and needing to combine analytics data.

View solution in original post

0 Upvotes
Highlighted
Solution
HubSpot Employee

@JNBds I believe this is similar to the question in this post - https://community.hubspot.com/t5/Customer-Feedback-Tool/How-to-resend-survey-feedback/m-p/283634. You could potentially send a new NPS survey by using a Static List with the criteria "Didn't open [name of the email from the previous NPS survey".  I explained better in the other post I'm sharing. 

View solution in original post

Highlighted
Occasional Contributor

@aragon023 I understand that this can be a fix but then you end up with two separate surveys with two different sets of results, NPS score etc. It would be far more useful to build in the follow up process so you can keep all data in one place.

 

0 Upvotes