Enhancing Survey Flexibility and Reporting Capabilities in HubSpot

[KWhittier]

I have added this twice as an idea; however, neither my colleagues nor Hubspot support can see it, so I'm sharing it as a message instead. Here are my previous idea submissions just in case someone can access them: first attempt, second attempt.

Problem:

Currently, when creating surveys in HubSpot, there are limitations that hinder our flexibility and reporting capabilities. One major issue is the inability to add more than one industry standard question to a survey. This restriction prevents us from customizing surveys to suit our specific feedback collection needs. I strongly believe that we should be able to include multiple industry-standard questions in our surveys.

Additionally, we face challenges in aggregating total NPS, CSAT, or CES scores across surveys. There's no way to access our company's total NPS score, even when attempting to create a separate report. This is because survey submissions are not treated as objects for reporting purposes, further complicating our ability to track and analyze overall customer satisfaction metrics efficiently.

Suggested Solution:
I propose that HubSpot enhances its survey functionality by allowing users to freely add multiple industry-standard questions as needed. Moreover, implementing a feature to aggregate and display total NPS, CSAT, and CES scores across surveys directly within HubSpot would significantly streamline our reporting processes. This enhancement would empower us to better manage and analyze our feedback data, ultimately improving our ability to make informed decisions and drive customer-centric strategies.

[Jnix284 · Accepted solution]

Happy to help @KWhittier,

Ideas have to be approved by the @CommunityTeam which is why they aren't visible yet. There was a pretty big uptick in spam and that was one of the preventative measures implemented. 

Clicking your links, I'm able to see them but can't upvote or add comments yet.

Since there are two and they are duplicates, I would recommend sharing the link for the first one only once it's approved as they will likely get merged.

[Jnix284 · Accepted solution]

Happy to help @KWhittier,

Ideas have to be approved by the @CommunityTeam which is why they aren't visible yet. There was a pretty big uptick in spam and that was one of the preventative measures implemented. 

Clicking your links, I'm able to see them but can't upvote or add comments yet.

Since there are two and they are duplicates, I would recommend sharing the link for the first one only once it's approved as they will likely get merged.

[KWhittier]

Thank you, Jennifer, that's helpful! It would be great if Hubspot made that clear for those who are submitting ideas, as I was not aware that was the process.

Unfortunately, I'm no longer seeing an option to edit my post, but I will try again later.

[kennedyp · Accepted solution]

Thanks for the feedback, @KWhittier ! This is a question that comes up a lot, so I agree it would be helpful to have a better notification of that behavior. I also found your Idea and was able to approve it for publishing and gave it an upvote 😊

[KWhittier]

Thank you, Kennedy!

[Jnix284]

you're welcome @KWhittier, I've shared your feedback directly with the team to see if there is a confirmation message that can be updated regarding the idea submission process.