Customer Feedback Tool

VickySilvestro
Participant

Edit NPS question

Currently the question on the NPS survey is not editable. It is " How likely is it that you would recommend **** to a friend or colleague? "  

 

For our product, family will also be considered as referrals. We'd like to add family to the quesrtion. Or Just make this question itself editable ?  Thanks.

8 Replies 8
isabellweiss
Contributor | Elite Partner
Contributor | Elite Partner

Edit NPS question

Hi all,

 

I agree with you and I just posted a similar requirement in the Ideas forum, you can give it an upvote if you like: https://community.hubspot.com/t5/HubSpot-Ideas/Ability-to-edit-Net-Promoter-Score-NPS-question/idi-p...

 

Best,

Isabell

DianaGomez
Community Manager
Community Manager

Edit NPS question

Hi @isabellweiss hope you are doing well!

 

Thanks for sharing 🙂

 

Best,

Diana


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lrn24
Contributor

Edit NPS question

I'd love the ability to customize the question on the NPS survey. The way it currently reads is a bit clunky, and would be better written as, "On a scale of 0 to 10, how likely are you to recommend our business to a friend or colleague?"

0 Upvotes
DianaGomez
Community Manager
Community Manager

Edit NPS question

Hi @lrn24 hope you are doing well!

 

I was testing and looking for any resource in order to make it possible to change the NPS questions, however, I was able to confirm that this is not currently possible because NPS is an industry standard.

 

I would encourage  sharing this idea in our ideas forum.This way it will have more chances to be implemented in the future.

 

Best,

Diana


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nr_studiotools
Participant

Edit NPS question

In German it is only available in the Courtesy Form. But not all Companies still talk to their clients in that way. We would like to change the polite form into a more personal "You" form.

 
JessicaH
HubSpot Alumni
HubSpot Alumni

Edit NPS question

Hi @nr_studiotools,

 

Thanks for the feedback.

Currently, this is not a functionality of the tool, but I understand that it would be helpful. If you would like to see this implemented in the future, I would recommend sharing this idea in our ideas forum.

 

Take care!

Jess


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tugsireedui
Member

Edit NPS question

Hi, its very disappointing to have a survey that can only include 1 question, Hubspot is a very powerful platform but this survey.... Big no no

0 Upvotes
jennysowyrda
Community Manager
Community Manager

Edit NPS question

Hi @VickySilvestro,

 

Currently the text within the question on the Customer Loyalty Survey can't be customized. For a full explanation of what can be customized, I wanted to share this article with you.

 

If you would like to see this implemented in the future, I would recommend creating an idea on our ideas forum. The more detail, use cases, and examples you can provide, the better!

 

Thank you,
Jenny

0 Upvotes