Sep 7, 2018 11:55 AM
Currently the question on the NPS survey is not editable. It is " How likely is it that you would recommend **** to a friend or colleague? "
For our product, family will also be considered as referrals. We'd like to add family to the quesrtion. Or Just make this question itself editable ? Thanks.
3 weeks ago
I agree with you and I just posted a similar requirement in the Ideas forum, you can give it an upvote if you like: https://community.hubspot.com/t5/HubSpot-Ideas/Ability-to-edit-Net-Promoter-Score-NPS-question/idi-p...
3 weeks ago
Hi @isabellweiss hope you are doing well!
Thanks for sharing 🙂
Aug 3, 2022 4:21 PM
I'd love the ability to customize the question on the NPS survey. The way it currently reads is a bit clunky, and would be better written as, "On a scale of 0 to 10, how likely are you to recommend our business to a friend or colleague?"
Aug 3, 2022 5:07 PM
Hi @lrn24 hope you are doing well!
I was testing and looking for any resource in order to make it possible to change the NPS questions, however, I was able to confirm that this is not currently possible because NPS is an industry standard.
I would encourage sharing this idea in our ideas forum.This way it will have more chances to be implemented in the future.
Jul 9, 2020 9:56 AM
In German it is only available in the Courtesy Form. But not all Companies still talk to their clients in that way. We would like to change the polite form into a more personal "You" form.
Jul 27, 2020 6:31 AM
Thanks for the feedback.
Currently, this is not a functionality of the tool, but I understand that it would be helpful. If you would like to see this implemented in the future, I would recommend sharing this idea in our ideas forum.
Sep 11, 2018 12:54 PM
Currently the text within the question on the Customer Loyalty Survey can't be customized. For a full explanation of what can be customized, I wanted to share this article with you.
If you would like to see this implemented in the future, I would recommend creating an idea on our ideas forum. The more detail, use cases, and examples you can provide, the better!