Edit NPS question

Occasional Contributor

Currently the question on the NPS survey is not editable. It is " How likely is it that you would recommend **** to a friend or colleague? "  


For our product, family will also be considered as referrals. We'd like to add family to the quesrtion. Or Just make this question itself editable ?  Thanks.

1 Reply 1
Community Manager

Hi @VickySilvestro,


Currently the text within the question on the Customer Loyalty Survey can't be customized. For a full explanation of what can be customized, I wanted to share this article with you.


If you would like to see this implemented in the future, I would recommend creating an idea on our ideas forum. The more detail, use cases, and examples you can provide, the better!


Thank you,

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