Customer Feedback Tool

ValerieL
Member

Customer survey exclusion

Would be geat to be able to exclude certain users from receiving the customer survey. Eg internal users or users with a specific email domain.

4 Replies 4
NicolasChoupin
Contributor

Customer survey exclusion

Hi @aragon023 thanks for the tips !

Do you know if we can do the same thing with CES survey.

The CES survey does not show this option :

NicolasChoupin_0-1604794929314.png

I can only choose a pipeline.

 

Thanks

 

Nicolas

 

0 Upvotes
aragon023
HubSpot Employee
HubSpot Employee

Customer survey exclusion

Hi @NicolasChoupin! Unfortunately, it isn't possible at the moment due to the way CES surveys are configured. It is good feedback for our product team. 

aragon023
HubSpot Employee
HubSpot Employee

Customer survey exclusion

Hi @ValerieL you should be able to do this by using in each survey under the Recipients tab the criteria excluding the email domains. You will have to use the contact property "email" and then select doesn't contain any of @nameofdomaintoexclude (ex:@hubspot.com). This solution will also help you exclude from the criteria internal users, by adding the domain from your company. I hope this helps. 

 

aragon023_1-1599653244752.png

 

 

aragon023_0-1599653099354.png

 

NicolasChoupin
Contributor

Customer survey exclusion

Hi Valerie,

 

On my side, I also use hubspot service for internal support, but this is segmented using pipelines, My internal support is on a dedicated pipeline. So I can ensure that I send CES survey only to "real" customers.

I hope this could help

 

Nicolas

0 Upvotes