Customer survey exclusion

Highlighted
New Contributor

Would be geat to be able to exclude certain users from receiving the customer survey. Eg internal users or users with a specific email domain.

2 Replies 2
Highlighted
Occasional Contributor

Hi Valerie,

 

On my side, I also use hubspot service for internal support, but this is segmented using pipelines, My internal support is on a dedicated pipeline. So I can ensure that I send CES survey only to "real" customers.

I hope this could help

 

Nicolas

0 Upvotes
Highlighted
HubSpot Employee

Hi @ValerieL you should be able to do this by using in each survey under the Recipients tab the criteria excluding the email domains. You will have to use the contact property "email" and then select doesn't contain any of @nameofdomaintoexclude (ex:@hubspot.com). This solution will also help you exclude from the criteria internal users, by adding the domain from your company. I hope this helps. 

 

aragon023_1-1599653244752.png

 

 

aragon023_0-1599653099354.png