Apr 22, 2020 5:50 PM
On my side, I also use hubspot service for internal support, but this is segmented using pipelines, My internal support is on a dedicated pipeline. So I can ensure that I send CES survey only to "real" customers.
I hope this could help
Sep 9, 2020 8:07 AM
Hi @ValerieL you should be able to do this by using in each survey under the Recipients tab the criteria excluding the email domains. You will have to use the contact property "email" and then select doesn't contain any of @nameofdomaintoexclude (ex:@hubspot.com). This solution will also help you exclude from the criteria internal users, by adding the domain from your company. I hope this helps.