Customer Feedback Tool

folked
Top Contributor

Customer feedback recipients - more enrollment options

SOLVE

Currently customer feedback surveys can only be enrolled to contacts based contact properties, company properties, deal properties, and ticket properties.

 

Please add the same options we have in workflows, e.g. list membership, form submission, Event, Workflow status, Import etc.

1 Accepted solution
aebhinnugent
Solution
HubSpot Employee
HubSpot Employee

Customer feedback recipients - more enrollment options

SOLVE

Hey there! 

 

Whilst this option is currently not possible within the customer feedback tool, I have received an interesting idea from another customer which you could use as a workaround to achieve your goal. 

 

 

Finally, in your customer feedback survey you could then choose this new custom property as your enrollment trigger in order to send to contact's who are a member of a certain list. 

 

I hope this workaround helps in the meantime ! 🙂 

 

Aebhín 

View solution in original post

4 Replies 4
HanzWil
Participant

Customer feedback recipients - more enrollment options

SOLVE

This should really be added to HS. It's amazing this is not a thing yet.

0 Upvotes
aebhinnugent
HubSpot Employee
HubSpot Employee

Customer feedback recipients - more enrollment options

SOLVE

Happy to help @folked ! 🙂 

0 Upvotes
folked
Top Contributor

Customer feedback recipients - more enrollment options

SOLVE

Thanks Aebhín. Great idea. This will do it for now.

0 Upvotes
aebhinnugent
Solution
HubSpot Employee
HubSpot Employee

Customer feedback recipients - more enrollment options

SOLVE

Hey there! 

 

Whilst this option is currently not possible within the customer feedback tool, I have received an interesting idea from another customer which you could use as a workaround to achieve your goal. 

 

 

Finally, in your customer feedback survey you could then choose this new custom property as your enrollment trigger in order to send to contact's who are a member of a certain list. 

 

I hope this workaround helps in the meantime ! 🙂 

 

Aebhín