Customer Feedback Tool

folked
Contributeur de premier rang

Customer feedback recipients - more enrollment options

Résolue

Currently customer feedback surveys can only be enrolled to contacts based contact properties, company properties, deal properties, and ticket properties.

 

Please add the same options we have in workflows, e.g. list membership, form submission, Event, Workflow status, Import etc.

1 Solution acceptée
aebhinnugent
Solution
HubSpot Employee
HubSpot Employee

Customer feedback recipients - more enrollment options

Résolue

Hey there! 

 

Whilst this option is currently not possible within the customer feedback tool, I have received an interesting idea from another customer which you could use as a workaround to achieve your goal. 

 

 

Finally, in your customer feedback survey you could then choose this new custom property as your enrollment trigger in order to send to contact's who are a member of a certain list. 

 

I hope this workaround helps in the meantime ! 🙂 

 

Aebhín 

Voir la solution dans l'envoi d'origine

3 Réponses
aebhinnugent
HubSpot Employee
HubSpot Employee

Customer feedback recipients - more enrollment options

Résolue

Happy to help @folked ! 🙂 

0 Votes
folked
Contributeur de premier rang

Customer feedback recipients - more enrollment options

Résolue

Thanks Aebhín. Great idea. This will do it for now.

0 Votes
aebhinnugent
Solution
HubSpot Employee
HubSpot Employee

Customer feedback recipients - more enrollment options

Résolue

Hey there! 

 

Whilst this option is currently not possible within the customer feedback tool, I have received an interesting idea from another customer which you could use as a workaround to achieve your goal. 

 

 

Finally, in your customer feedback survey you could then choose this new custom property as your enrollment trigger in order to send to contact's who are a member of a certain list. 

 

I hope this workaround helps in the meantime ! 🙂 

 

Aebhín