Customer Feedback Tool

TS-Zirco
Miembro

Customer Survey Matrix Rating Question Type

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I am setting up a survey for our clients.

 

Is there a way to have a matrix rating question with several options and ratings of the single options like:

How do you rate the following Options:

Option A

Option B

Option C

 

Ratings: 

negative

neutral

positive

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1 Soluciones aceptada
karstenkoehler
Solución
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Customer Survey Matrix Rating Question Type

resolver

Hi @TS-Zirco,

 

Unfortunately not, no. You would have to set up three separate survey questions as scales.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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4 Respuestas 4
JVasquezCabez
Colaborador

Customer Survey Matrix Rating Question Type

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TS-Zirco
Miembro

Customer Survey Matrix Rating Question Type

resolver

Not sure if I got it rght.

 

Would your solution end up with

a question where the multiple choice answers can be each rated (positive/neutral/negative)

or

would it be the case that depending on the a specific qestion follows?

 

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karstenkoehler
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Customer Survey Matrix Rating Question Type

resolver

@TS-Zirco I don't think this comment actually applies to your question.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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karstenkoehler
Solución
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Customer Survey Matrix Rating Question Type

resolver

Hi @TS-Zirco,

 

Unfortunately not, no. You would have to set up three separate survey questions as scales.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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