Customer Feedback Tool

TS-Zirco
Member

Customer Survey Matrix Rating Question Type

SOLVE

I am setting up a survey for our clients.

 

Is there a way to have a matrix rating question with several options and ratings of the single options like:

How do you rate the following Options:

Option A

Option B

Option C

 

Ratings: 

negative

neutral

positive

1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Customer Survey Matrix Rating Question Type

SOLVE

Hi @TS-Zirco,

 

Unfortunately not, no. You would have to set up three separate survey questions as scales.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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4 Replies 4
JVasquezCabez
Contributor

Customer Survey Matrix Rating Question Type

SOLVE
0 Upvotes
TS-Zirco
Member

Customer Survey Matrix Rating Question Type

SOLVE

Not sure if I got it rght.

 

Would your solution end up with

a question where the multiple choice answers can be each rated (positive/neutral/negative)

or

would it be the case that depending on the a specific qestion follows?

 

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Customer Survey Matrix Rating Question Type

SOLVE

@TS-Zirco I don't think this comment actually applies to your question.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Customer Survey Matrix Rating Question Type

SOLVE

Hi @TS-Zirco,

 

Unfortunately not, no. You would have to set up three separate survey questions as scales.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes