Customer Feedback Tool

TS-Zirco
メンバー

Customer Survey Matrix Rating Question Type

解決

I am setting up a survey for our clients.

 

Is there a way to have a matrix rating question with several options and ratings of the single options like:

How do you rate the following Options:

Option A

Option B

Option C

 

Ratings: 

negative

neutral

positive

0 いいね!
1件の承認済みベストアンサー
karstenkoehler
解決策
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

Customer Survey Matrix Rating Question Type

解決

Hi @TS-Zirco,

 

Unfortunately not, no. You would have to set up three separate survey questions as scales.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

元の投稿で解決策を見る

0 いいね!
4件の返信
JVasquezCabez
投稿者

Customer Survey Matrix Rating Question Type

解決
0 いいね!
TS-Zirco
メンバー

Customer Survey Matrix Rating Question Type

解決

Not sure if I got it rght.

 

Would your solution end up with

a question where the multiple choice answers can be each rated (positive/neutral/negative)

or

would it be the case that depending on the a specific qestion follows?

 

0 いいね!
karstenkoehler
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

Customer Survey Matrix Rating Question Type

解決

@TS-Zirco I don't think this comment actually applies to your question.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 いいね!
karstenkoehler
解決策
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

Customer Survey Matrix Rating Question Type

解決

Hi @TS-Zirco,

 

Unfortunately not, no. You would have to set up three separate survey questions as scales.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 いいね!