Customer Feedback Tool

ClemenceP
Participant

Customer Success Workspace for Sales ?

SOLVE

Hello ! 

I'm trying to use the Customer Success Workspace in BETA, and it looks great ! I wanted to implement it for our Account Managers, to follow up on their Enterprises and monitor activities. 
Right now, they have Sales Subscription and not Service Subscription. Will it ever be available for Sales ? Or should I do a benchmark and change this team subscription ? 

Thanks for your answer ! 

Clémence  

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Customer Success Workspace for Sales ?

SOLVE

Hi @ClemenceP,

 

HubSpot is currently driving a change where marketers, sales people and service and support reps each get their own workspace - and they require a corresponding seat. While anything might happen, I would consider it very unlikely that HubSpot opens up the customer success workspace to users with an assigned sales seat. You would have to look into purchasing the corresponding seats.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Customer Success Workspace for Sales ?

SOLVE

Hi @ClemenceP,

 

HubSpot is currently driving a change where marketers, sales people and service and support reps each get their own workspace - and they require a corresponding seat. While anything might happen, I would consider it very unlikely that HubSpot opens up the customer success workspace to users with an assigned sales seat. You would have to look into purchasing the corresponding seats.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
ClemenceP
Participant

Customer Success Workspace for Sales ?

SOLVE

@karstenkoehler Hello !
Thanks for your answer ! We're gonna look into service seats for this team then.

Best regards

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