Customer Service (Chat)

[APineda]

Does anyone know if hubspot sends them an email as well to maintain conversation with them when they close the chat?

[karstenkoehler · Accepted solution]

Hi @APineda,

Not by default, no, except for an email chat transcript being sent for live chats. Any other follow-up would currently have to be designed by yourself, after captuing a visitor's email address in live chat or with a bot. This can be done with conversation-based workflows: You'd enroll conversations based on certain criteria (see the preview below). Once a conversation is enrolled, you can also send emails to the associated contacts:

Related: A new beta was launched just recently, regarding switching from live chat to email on the same thread.

Hope this helps!

[natsumimori]

Hi @APineda ,

You can send the chat transcipt to your contacts when the chat ends. Please check out this knowledge base article: Chat with your website visitors- Email the chat transcipt