Customer Service (Chat)SOLVE
May 6, 2021 11:59 PM
Not by default, no, except for an email chat transcript being sent for live chats. Any other follow-up would currently have to be designed by yourself, after captuing a visitor's email address in live chat or with a bot. This can be done with conversation-based workflows: You'd enroll conversations based on certain criteria (see the preview below). Once a conversation is enrolled, you can also send emails to the associated contacts:
Related: A new beta was launched just recently, regarding switching from live chat to email on the same thread.
Hope this helps!
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