Customer CSAT survey analysis
Jun 28, 2019 6:17 AM
I want to send CSAT survey based on tickets.
The ticket is solved, for example through 24h -> send a CSAT questionnaire.
Is there a way how to track which ticket triggered action? And further how to track responses corelated with tickets?
From what I see I can track only contact owner, and in our case the contact owner is not always the same as the ticket owner.