Combined CSAT and CES surveys

[JC416]

It would be nice to have the ability to combine the CSAT and CES surveys into 1 so we can gather data on the interaction, as well as the ease of use, without having to send multiple surveys. 

Sending multiple surveys lowers the chance of receiving a response, and elevates the chance of an unsubscribe, which isn't ideal. 

[jlorienz]

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@JC416top executive search
wrote:

It would be nice to have the ability to combine the CSAT and CES surveys into 1 so we can gather data on the interaction, as well as the ease of use, without having to send multiple surveys. 

Sending multiple surveys lowers the chance of receiving a response, and elevates the chance of an unsubscribe, which isn't ideal. 

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Combining CSAT (Customer Satisfaction) and CES (Customer Effort Score) into a single survey would streamline the process, reducing survey fatigue and improving response rates. By gathering both satisfaction and ease-of-use data in one go, you can get more comprehensive insights without overwhelming customers with multiple surveys.

[Jaycee_Lewis]

Thanks for sharing your feedback, @jlorienz 

[STierney]

Hey @JC416 - thanks so much for posting this in the Community!

Given the nature of this post, I'd highly recommend re-posting it directly in our Ideas Forum! This would allow others to upvote your idea, expand on it, and echo the need directly to our Products Team! Feel free to post the link to your Idea in this thread so that we can start to upvote it!

Shane, Senior Community Moderator

[JC416]

Thank you for the advide. Idea posted