Client would like to update the NPS rating
SOLVE
1 Accepted solution
Client would like to update the NPS rating
SOLVE@BBole - You will need to create a one-time survey and narrow the result of whom it is sent to so it goes to the one person. Do you need a video showing how to create this?
NPS is a Net Promoter Score. Check out it's orgins here: https://en.wikipedia.org/wiki/Net_Promoter
Technically, resending a survey immediately after someone fills it out is not a good practice. The hope is that at the next interval it would improve. For example:
Person A is given a survey this month and gives a score of "6." You reach out and address why they gave such a passive score. The problem is resolved and the client is happy.
Three months later the same Person A is given the survey and now marks it as a "10." The new score is updated and the world rejoices.
The purpose is not to resend a survey immediately but to fix issues and readdress later with the hope of a better score.
NPS should not be used as a review by any means. It is the catalyst to get a good review if you so choose. The real purpose is to see if you are driving customer loyalty which inevitably will increase revenue.
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Client would like to update the NPS rating
SOLVEClient would like to update the NPS rating
SOLVE@BBole - You will need to create a one-time survey and narrow the result of whom it is sent to so it goes to the one person. Do you need a video showing how to create this?
NPS is a Net Promoter Score. Check out it's orgins here: https://en.wikipedia.org/wiki/Net_Promoter
Technically, resending a survey immediately after someone fills it out is not a good practice. The hope is that at the next interval it would improve. For example:
Person A is given a survey this month and gives a score of "6." You reach out and address why they gave such a passive score. The problem is resolved and the client is happy.
Three months later the same Person A is given the survey and now marks it as a "10." The new score is updated and the world rejoices.
The purpose is not to resend a survey immediately but to fix issues and readdress later with the hope of a better score.
NPS should not be used as a review by any means. It is the catalyst to get a good review if you so choose. The real purpose is to see if you are driving customer loyalty which inevitably will increase revenue.
✔️ Was I able to help answer your question? Help the community by marking it as a solution.
| Davey Waren Still have questions? Let's Talk |
Client would like to update the NPS rating
SOLVEYou will probably need to create a new NPS to be sent one-time. The best would be to clone what you have and then only add them as the recipient.
✔️ Was I able to help answer your question? Help the community by marking it as a solution.
| Davey Waren Still have questions? Let's Talk |
Client would like to update the NPS rating
SOLVEHello @sanicholas, I wanted to add some top experts to this conversation to share their thoughts, @warrendavey, @BethanyH, @PeterC what would you recommend to @sanicholas matter?
Thank you,
Pam
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