Character Limitations on CSAT Surveys
Jul 31, 2019 12:06 PM - edited Jul 31, 2019 12:07 PM
Why are there character count limitations on the CSAT Customer Support Survey builder?
40 character limit for Greeting
140 character limit for Feedback follow-up questions
150 character limit for Thank You Body Text
This seems like an unnecessary limitation for an organization to be able to express gratitude for their customers completing the CSAT survey flow.