Customer Feedback Tool

alexagatiss
Participant

Can I include a Customer Feedback Email in a Workflow?

SOLVE

Hi, I am creating a workflow and one of the emails I created and wanted to include was created in the service tab and has the "customer feedback email" tag. I can see that emails need to be automated and published to be included in a workflow. I liked the format of the survey included in the email and wanted to send it as part of a workflow, but cannot figure out how to make it an "automated email."  Is this possible?

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1 Accepted solution
Jnix284
Solution
Thought Leader | Partner
Thought Leader | Partner

Can I include a Customer Feedback Email in a Workflow?

SOLVE

@alexagatiss according to the knowledge base article, feedback surveys can't be included in the workflow automation, only from within the service hub tool itself.

 

It might be helpful to look at the recipient settings to see if you can configure it without the workflow.

 


maka Agency

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1 Reply 1
Jnix284
Solution
Thought Leader | Partner
Thought Leader | Partner

Can I include a Customer Feedback Email in a Workflow?

SOLVE

@alexagatiss according to the knowledge base article, feedback surveys can't be included in the workflow automation, only from within the service hub tool itself.

 

It might be helpful to look at the recipient settings to see if you can configure it without the workflow.

 


maka Agency
0 Upvotes