Customer Feedback Tool

JoshVe
Participant

CSAT with Ticket Closing Email

SOLVE

How can we implement a CSAT to be a part of a closing ticket email?

 

We have an email that is sent when a ticket is closed.

We also have a CSAT going to customer that their ticket have been closed that didnt recive a survey in the past 15 days.

 

Can I combine the two?

0 Upvotes
1 Accepted solution
Josh
Solution
Recognized Expert | Platinum Partner
Recognized Expert | Platinum Partner

CSAT with Ticket Closing Email

SOLVE

Hi @JoshVe,

 

You can't technically combine the as your email editing functionality is a bit more limited. You can however customize the subject line and the body of your CSAT email, which may be enough in this scenario. Here's the knowledge base article on customizing the email body: https://knowledge.hubspot.com/customer-feedback/how-do-i-send-a-customer-support-survey 

 

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

View solution in original post

0 Upvotes
1 Reply 1
Josh
Solution
Recognized Expert | Platinum Partner
Recognized Expert | Platinum Partner

CSAT with Ticket Closing Email

SOLVE

Hi @JoshVe,

 

You can't technically combine the as your email editing functionality is a bit more limited. You can however customize the subject line and the body of your CSAT email, which may be enough in this scenario. Here's the knowledge base article on customizing the email body: https://knowledge.hubspot.com/customer-feedback/how-do-i-send-a-customer-support-survey 

 

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

0 Upvotes