CSAT with Ticket Closing Email

[JoshVe]

How can we implement a CSAT to be a part of a closing ticket email?

We have an email that is sent when a ticket is closed.

We also have a CSAT going to customer that their ticket have been closed that didnt recive a survey in the past 15 days.

Can I combine the two?

[Josh · Accepted solution]

Hi @JoshVe,

You can't technically combine the as your email editing functionality is a bit more limited. You can however customize the subject line and the body of your CSAT email, which may be enough in this scenario. Here's the knowledge base article on customizing the email body: https://knowledge.hubspot.com/customer-feedback/how-do-i-send-a-customer-support-survey 

Josh