Customer Feedback Tool

JHuisman8
参加者

CSAT is not associated with tickets

解決

How can I create a CSAT survey that is associated with the ticket instead of the contact? I was just chatting with support and they are telling me there is no way to do this with CSAT which is strange to me because this is the EXACT use case for CSAT surveys. 

1件の承認済みベストアンサー
karstenkoehler
解決策
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

CSAT is not associated with tickets

解決

Hi @JHuisman8,

 

That's correct – other users have already requested better functionalities here: https://community.hubspot.com/t5/HubSpot-Ideas/Better-Associations-for-Custom-Surveys-associate-with...

 

I'd recommend upvoting and commenting; the product team reviews these requests based on their popularity.

 

You can also help others find the request more easily (and drive traction) by accepting my reply as a solution. I'd appreciate it, too!

 

Have a great day!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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1件の返信
karstenkoehler
解決策
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

CSAT is not associated with tickets

解決

Hi @JHuisman8,

 

That's correct – other users have already requested better functionalities here: https://community.hubspot.com/t5/HubSpot-Ideas/Better-Associations-for-Custom-Surveys-associate-with...

 

I'd recommend upvoting and commenting; the product team reviews these requests based on their popularity.

 

You can also help others find the request more easily (and drive traction) by accepting my reply as a solution. I'd appreciate it, too!

 

Have a great day!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.