Customer Feedback Tool

JHuisman8
Teilnehmer/-in

CSAT is not associated with tickets

lösung

How can I create a CSAT survey that is associated with the ticket instead of the contact? I was just chatting with support and they are telling me there is no way to do this with CSAT which is strange to me because this is the EXACT use case for CSAT surveys. 

1 Akzeptierte Lösung
karstenkoehler
Lösung
Berühmtheit | Partner
Berühmtheit | Partner

CSAT is not associated with tickets

lösung

Hi @JHuisman8,

 

That's correct – other users have already requested better functionalities here: https://community.hubspot.com/t5/HubSpot-Ideas/Better-Associations-for-Custom-Surveys-associate-with...

 

I'd recommend upvoting and commenting; the product team reviews these requests based on their popularity.

 

You can also help others find the request more easily (and drive traction) by accepting my reply as a solution. I'd appreciate it, too!

 

Have a great day!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Lösung in ursprünglichem Beitrag anzeigen

1 Antwort
karstenkoehler
Lösung
Berühmtheit | Partner
Berühmtheit | Partner

CSAT is not associated with tickets

lösung

Hi @JHuisman8,

 

That's correct – other users have already requested better functionalities here: https://community.hubspot.com/t5/HubSpot-Ideas/Better-Associations-for-Custom-Surveys-associate-with...

 

I'd recommend upvoting and commenting; the product team reviews these requests based on their popularity.

 

You can also help others find the request more easily (and drive traction) by accepting my reply as a solution. I'd appreciate it, too!

 

Have a great day!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.