CSAT Reviews Rules

[JoshVe]

Hey all, 

I am setting up my CSAT - Sutisfaction Survey 

I am not sure how to setup the rule to apply for the following setting

1.

I want a survey to be sent everytime a ticket is closed. 

for that i use - Ticket Status > Solved. 

And

2.

No other survey was sent in the past 28 days.

to make sure we don't survey a client more than once s month.

[JoshVe]

Thanks Jigar, do you know if this can be combined with the email for notifing the customer with the ticket that have been closed?

I mean one email that let the client know that the ticket is closed (all the time) and than the survey within this email once every 15 days for the CSAT?

[Jigar_Thakker · Accepted solution]

Hey @JoshVe 

This will be your Triggers:
 

And in the next action you can send your CSAT surveys to your customers

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

[JoshVe]

Thanks @Jigar_Thakker , do you know if this can be combined with the email for notifing the customer with the ticket that have been closed?

I mean one email that let the client know that the ticket is closed (all the time) and than the survey within this email once every 15 days for the CSAT?