Customer Feedback Tool

SRawson
Member

All Contacts Lost

SOLVE

I have done some reading and have learned that I lost all of my contacts due to inactivity. However, looking through my inbox, i never receieved this email. 

 

Is there any way I can talk to a person about how to get my contact recovered? 

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

All Contacts Lost

SOLVE

Hi @SRawson,

 

According to this page, "Free accounts will be deactivated after 120 days of inactivity. This includes not logging in or using the HubSpot Sales extension. You then have 90 days to reactivate the account before its purged and can't be recovered. After 90 days of account inactivity, HubSpot will send you an email with a Sign in link to keep your account active"

 

You can request help with your deactivated account by submitting the form at the end of this page: https://knowledge.hubspot.com/account/recover-your-inactive-hubspot-account

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

All Contacts Lost

SOLVE

Hi @SRawson,

 

According to this page, "Free accounts will be deactivated after 120 days of inactivity. This includes not logging in or using the HubSpot Sales extension. You then have 90 days to reactivate the account before its purged and can't be recovered. After 90 days of account inactivity, HubSpot will send you an email with a Sign in link to keep your account active"

 

You can request help with your deactivated account by submitting the form at the end of this page: https://knowledge.hubspot.com/account/recover-your-inactive-hubspot-account

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.