Customer Feedback Tool

hannesolem
Member

Adding recipients to customer feedback surveys

SOLVE

Hi, 

Can you consider adding import or deal stages in a pipeline as an alternative for recipients of surveys? Example: import of email addresses in Excel, or contact moved to customer deal stage in the sales pipeline. 

As of now, you can only choose between properties to add recipients. 

An import function or selecting stages in a pipeline for adding recipients would be great! 

1 Accepted solution
roisinkirby
Solution
HubSpot Product Team
HubSpot Product Team

Adding recipients to customer feedback surveys

SOLVE

Thank you for the feedback @hannesolem I will pass it on directly to the product team. 

View solution in original post

0 Upvotes
3 Replies 3
PamelaSoh
HubSpot Employee
HubSpot Employee

Adding recipients to customer feedback surveys

SOLVE

Hi Team, 

 

Currently, we can't use list membership as a filter when selecting recipients for a customer feedback email survey. So users will have to "rebuild" the conditions. Could we have the filters in customer feedback tool mirror that of the filters in the list tool and the workflow tool? Thanks

0 Upvotes
cambria
HubSpot Product Team
HubSpot Product Team

Adding recipients to customer feedback surveys

SOLVE

Hi there, 

Thanks for your input here! Wanted to let you know that you can now trigger a survey based on deal, ticket, or company properties (including stages in a pipeline!). 

0 Upvotes
roisinkirby
Solution
HubSpot Product Team
HubSpot Product Team

Adding recipients to customer feedback surveys

SOLVE

Thank you for the feedback @hannesolem I will pass it on directly to the product team. 

0 Upvotes