As an admin user, I want to be able to hide certain property options because the option is now obsolete so it should not be selectable going forward but I don't want to delete it as that would compromise historical data.
It's frustrating that the property slider 'IN FORMS' does exactly this but only applies it when the property is used in a form.
A typical scenario is as part of a continuous improvement initiative, it's identified that the Ticket property "Category" contains options that are now redundant and must not be used going forward.
The options today are:
Delete it (as HS recommended to me)
this will compromise historical data and HS reporting. As the HS analyst suggested the data could first be exported. But this will result in fragmented data which is a problem a CRM should be solving.
Relabel the options e.g. ZZ DO NOT USE <original option name>
While this will help ensure the option is not used going forward, it compromises HS reporting (often seen by senior management)