Cuenta y configuración

erubianes
Membro

The timezone doesn't match in the chat settings and in the general settings

resolver

Hi,

 

I'm setting up my chat preferences.

 

In "Availability > During working hours" the timezone is different as I have configured in general settings and I cannot change it:

 

  • Chat settings: Africa/Abidjan
  • General settings: Greenwich

 

Screenshot_1.pngScreenshot_2.png

 

Can you help me with this?

 

Thank you.

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1 Solução aceita
sharonlicari
Solução
Gerente da Comunidade
Gerente da Comunidade

The timezone doesn't match in the chat settings and in the general settings

resolver

Hola @erubianes 

 

¡Bienvenido a la Comunidad!

 

He estado revisando y puedo ver que Africa/Adidjan es la misma zona horaria de Greenwich Mean Time (GMT) por lo que está correctamente configurado. 

 

Screenshot 2020-06-30 at 14.10.16.png

 

Espero que esto te sirva de ayuda

 

Saludos

Sharon

 

PD: gracias por avisame @Gilempert 

 

 

 


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7 Respostas 7
mariapcl
Membro

The timezone doesn't match in the chat settings and in the general settings

resolver

Hola, yo tengo el Hubspot Free y no veo esas opciones para configurar la zona horaria de mi cuenta. Es bastante confuso porque a la hora de programar correos, lo hace por defecto en UTC-5, y tengo que calcular manualmente la hora a la que los quiero enviar en GMT+1. ¿Esta opción de configurar mi zona horaria preferida no está en la cuenta gratuita? Según he leído en el foro de soporte, debería estarlo, pero las capturas que aparecen ahí no coinciden con lo que yo veo. Gracias por anticipado.

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sharonlicari
Gerente da Comunidade
Gerente da Comunidade

The timezone doesn't match in the chat settings and in the general settings

resolver

Hola @mariapcl 

 

¡Bienvenida a la Comunidad!

 

¿Podrías por favor enviarme una captura de lo que te aparece?

 

Gracias

Sharon


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Gilempert
Orientador(a) | Parceiro Elite
Orientador(a) | Parceiro Elite

The timezone doesn't match in the chat settings and in the general settings

resolver

Hi @erubianes !

 

If you have a suscription plan, I highly recommend you contact the support team.  It might be a bug? There's a purple bubble in the bottom right corner that says help. It's the greatest suppor team EVER.

 

If you have just made the change, I recommend you wait a little bit to see that it updates.

 

I hope this helps 🙂

 

Gisele Lempert

Co-Fundadora

Vende Más

HubSpot Certified Trainer - HubSpot Certified Partner

website
https://www.vendemas-mkt.com/
Programa un entrenamiento
erubianes
Membro

The timezone doesn't match in the chat settings and in the general settings

resolver

Hi Gilempert,

 

I'm sorry but I have not a subscription 😞

 

What I can do so?

 

Thank you for your support!

Gilempert
Orientador(a) | Parceiro Elite
Orientador(a) | Parceiro Elite

The timezone doesn't match in the chat settings and in the general settings

resolver

@sharonlicari a lo mejor tú puedes ayudarle a resolverlo?

Gisele Lempert

Co-Fundadora

Vende Más

HubSpot Certified Trainer - HubSpot Certified Partner

website
https://www.vendemas-mkt.com/
Programa un entrenamiento
0 Avaliação positiva
sharonlicari
Solução
Gerente da Comunidade
Gerente da Comunidade

The timezone doesn't match in the chat settings and in the general settings

resolver

Hola @erubianes 

 

¡Bienvenido a la Comunidad!

 

He estado revisando y puedo ver que Africa/Adidjan es la misma zona horaria de Greenwich Mean Time (GMT) por lo que está correctamente configurado. 

 

Screenshot 2020-06-30 at 14.10.16.png

 

Espero que esto te sirva de ayuda

 

Saludos

Sharon

 

PD: gracias por avisame @Gilempert 

 

 

 


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !




erubianes
Membro

The timezone doesn't match in the chat settings and in the general settings

resolver

Muchas gracias, @sharonlicari y @Gilempert 🙂