Invalid Email Address

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Occasional Contributor

Hi there

 

I've been trying to use Hubspot's marketing forms which require name, email, and phone number. The trouble at the moment is that the email field won't recognise a majority of email addresses out there. It comes up with red text underneath the email field saying "Please enter a valid email address" even though it's a perfectly legitimate one.

 

I was wondering if there was a way to fix this?

 

Many thanks

Victor

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Regular Advisor | Gold Partner | HubSpot Certified Trainer

HubSpot uses ajax calls after the email address is entered into the form to validate whether or not the email address returns an error. I'm assuming you are using "example@" in your question description instead of the actual email address of the contact in order to protect that contacts information?.

 

When you enter example@iteso.mx into the form it will return an error but then entering admision@iteso.mx does NOT return an error.

 

I just wanted to clear up that you are, in fact, not using "example@" to test the form validation.

 

Here's the output for that specific email address

hs_reqwest_1({
  "success":true,
  "email":"admision@iteso.mx",
  "emailShouldResubscribe":false,
  "emailFree":false,
  "emailSuggestion":null
})

 


tim@belch.io

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Community Manager

Hey @vhedenberg can you share some examples of email domains you are trying to use? E.g. @hubspot.com

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Occasional Contributor

This list is endless, but some examples include:

 

Addresses include:

example@usach.cl

example@london.edu

example@udem.edu

example@iteso.mx

 

etc... etc...

 

You could say, 90% of the entire business school world would not be able to use the form with the way it is set up at the moment.

 

Kind regards

Victor

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Community Manager

What results are returned when you run the emails through a third party email validator: http://www.emailvalidator.co/

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Occasional Contributor

It won't let me validate them as they require a service code, which I don't have.

 

Regardless, these are functioning emails from universitites around the world. it seems the form will only recognise accounts such as gmail, outlook, icloud, etc.

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Regular Advisor | Gold Partner | HubSpot Certified Trainer

HubSpot uses ajax calls after the email address is entered into the form to validate whether or not the email address returns an error. I'm assuming you are using "example@" in your question description instead of the actual email address of the contact in order to protect that contacts information?.

 

When you enter example@iteso.mx into the form it will return an error but then entering admision@iteso.mx does NOT return an error.

 

I just wanted to clear up that you are, in fact, not using "example@" to test the form validation.

 

Here's the output for that specific email address

hs_reqwest_1({
  "success":true,
  "email":"admision@iteso.mx",
  "emailShouldResubscribe":false,
  "emailFree":false,
  "emailSuggestion":null
})

 


tim@belch.io

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