Conversations API Beta

jmclaren on March 09, 2023

ANNOUNCEMENT: Changes to Actors and Delivery Identifiers in the Conversations API

Note the text below is a reposting of the announcement on the HubSpot Developer Changelog . The Conversations API (currently in beta) is used to read and send HubSpot conversations inbox messages. We're making 2 changes to the message recipient read more

Reply Discussion Announcement Conversations

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jpsanchez on March 06, 2023

Integration conversation-API WhatsApp

Hi all, I just have an integration working with a external bot from whatsapp conversations in hubspot inbox ( native whatsapp my business in HubSpot) . All works fine, looking to impprove not sure best practiques of how to create or no read more

Reply Discussion API Conversational Marketing

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jpsanchez

Contributor | Gold Partner

March 10, 2023

Thanks for reaching out! I'm definitely interested in discussing this further and sharing my perspective. Let me know what works best for...read more

RLesueur4 on September 26, 2022

Importing past chat/conversations history

Hello team, I was wondering whether the Inbox and Messages API can now be used to import past chat or conversations from other tools such as Intercom or Salesforce Service Hub ? Would this be possible throught this endpoint ? Many t read more

Reply Discussion past conversations chat history

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paulem

Participant

March 16, 2023

I have a similar need. I imported tickets from Salesforce into Hubspot and our customers use the Customer Portal to get an overview, but all previous...read more

TheFlyingPan on September 12, 2022

Managing agent availability through API

Hello everyone :), I've been looking to check and modify the availability of agents in a portal via the API, I found this post from 2019 that said that it was impossible at the time and the documentation doesn't mention anything about it read more

Reply Discussion API status Users

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jhartz

HubSpot Product Team

September 19, 2022

Hi @TheFlyingPan , This is not something we currently support. Thanks for posting here though; we use these posts (and upvotes on them) ...read more

GustavoPeluzzo on August 03, 2022

HubSpot conversation-api integration

Hi there. I'm trying to integrate my desktop native chat application with the hubspot inbox. However, it seems that there's no way of creating new channels or threads via the conversation API. Is there a way to make this integration pos read more

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EricHirsh

HubSpot Product Team

January 23, 2023

Hi @highwater , I'm a product manager working on these APIs (I work with @vvadlamani ). I'll DM you to set up a call.

niederberger on June 01, 2022

Hello Together. I try to integrate WhatsApp Business with the Conversation Inbox but as it seems there is no way yet as I'm not able to creat a new threat over the API, right? Would it be possible over webhooks, I guess not? What I just saw, is read more

Reply Discussion WhatsApp

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EricHirsh

HubSpot Product Team

March 10, 2023

Hi @HEagle , saw your other post about calling in the Inbox, and flagged it for one of our Calling product managers to hopefully reach out to you a...read more