Conversations API Beta

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jhartz on January 25, 2022
Hey there, beta users! For the Conversations API private beta, the main documentation is located at: https://developers.hubspot.com/docs/api/conversations/conversations We also have Conversations webhooks that you can subscribe to in read more
4 upvotes
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vvadlamani on January 25, 2022
Welcome to the HubSpot Community group for Conversations API beta! This is a group for beta users of this new feature. We've also have some HubSpotters here to help wherever we can. Gathering as a group there's a few things we hope to c read more
4 upvotes
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Community Manager
March 15, 2022 08:33
@vvadlamani , Thanks for setting up this group! Exciting things ahead for Conversations! 🎉 For anyone who is interested, I am Dennis. I ha...read more
Jupita_team on May 01, 2022
Hi Team! Emails that are sent outside of the Conversations Inbox where the agent CC's/BCC's the sender address or forwarding address are being received as 'Visitor'. This is causing conflict with the INCOMING/OUTGOING designations within the co read more
Contributor
May 10, 2022 05:30
Hi Paul, Yes!! To the HubSpot Inbox it is a visitor - this is the issue! This is what needs to be fixed! To everyone else, it's not a new...read more
Jupita_team on April 27, 2022
Hi Team! Sent one email, got 3 API requests... Any ideas where to start debugging this one? Regards, Alexander
0 upvote
2 Replies
Contributor
April 27, 2022 19:20
Thanks J! Your suggestions helped us debug this, all fixed.
Jupita_team on April 27, 2022
Hi team! I'm experiencing an issue with the email channel via the conversations.read scope. Only email messages sent or received from a created 'channel' address (e.g hello-1@20189213.hubspot-inbox.com) are being retrieved via the webhoo read more
0 upvote
6 Replies
Contributor
May 03, 2022 17:50
Perfect thanks J!
Jupita_team on April 06, 2022
Hi team! Hope you're all well! How do we feel about taking a look at audio streams from HubSpot calls? I believe all audio is sent as base64 encoded streams... it's not my field of expertise, but I think this is correct... if we can use som read more
Contributor
April 18, 2022 17:58
I see... I'll need then to get in contact with the team directly. I've sent you a DM Paul. Regards, Alexander
Jupita_team on March 20, 2022
We are trying to fetch email conversations through the web hook using https://api.hubapi.com/conversations/v3/conversations/ api. The issue is, we are unable to identify either user - how can we identify if the sender/receiver is either the Hu read more
0 upvote
12 Replies
Contributor
March 28, 2022 04:42
Hi all, just wanted to report back that everything appears to have gone smooth with development, direction field + contacts API worked a charm, as di...read more
PWickham on March 07, 2022
First off, great work. A key use case for this API is the ability to create new threads. Right now (AFAIK) the only way threads get created is when the channel receives a new message. This means the only way to create threads right now is to send read more
4 upvotes
5 Replies
HubSpot Product Team
April 28, 2022 12:28
Hey @franseo , no, we don't have a timeline for this yet. This is more of a longer-term plan for us, since it involves integrations posting messages...read more
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