Conversations API Beta

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Stian-Ing on November 13, 2024

Merging Ticket Conversations for Help Desk through the Conversations API

We have an ongoing issue where many replies to our Help Desk tickets are creating new tickets rather than being routed into to the correct existing ones. This often happens when contacting emails linked to external support systems (which seem to str read more

Reply Discussion Conversations Tickets

0 upvote

3 Replies

Stian-Ing

Participant

November 25, 2024

Hi. Thanks for the feedback, great to see that the from/reply-to issue is being addressed! Though that won't solve the issue for us completely. An ...read more

AMaruchok on April 29, 2024

The ability to start new threads via conversations api

Hi guys, Could someone please help me understand why it is not possible (at least based on the api spec/docs) to start new threads (i.e. compose/send new emails) via conversations api? I took a look at which api is used when an email composed in read more

Reply Discussion Conversations Conversations Inbox

3 upvotes

8 Replies

EricHirsh

HubSpot Product Team

January 08, 2025

On what channel? HubSpot's own Live Chat channel? Or a messaging/chat solution of your own creation? If the latter, then the Custom Channels API is a...read more

EricHirsh on August 23, 2023

New feature: retrieve messages for just one Contact

Greetings everyone! Wanted to let you know about a [non-breaking] enhancement on the GET request to the conversations/v3/conversations/threads endpoint. We'd gotten some feedback that you are looking for more ways to get a sub read more

Reply Discussion

1 upvote

0 Reply

baribeau on May 29, 2023

Request: Expose more Properties in the "Update a thread" (PATCH) endpoint

As documented at https://developers.hubspot.com/docs/api/conversations/conversations , the "Update a thread" (in the conversations.write scope) endpoint is serviced by making a PATCH request to /conversations/v3/conversations/threads/{threadId}. read more

Reply Discussion API

3 upvotes

3 Replies

GSchlegel

Contributor

August 24, 2023

Sure, just forwarding the legacy addresses into our main service inbox has been our first approach. Unfortunately HubSpot does not detect the old add...read more

boxed on May 27, 2023

Some initial impressions

- GET /conversations/v3/conversations/threads is always ascended sorted, which means you have to page from the first message to the last. This seems like the exact opposite of the most useful case where you want to automate some inbox handling. You read more

Reply Discussion

0 upvote

4 Replies

EricHirsh

HubSpot Product Team

April 30, 2024

I just replied in the new thread you started for your question. Thanks for being active in our community!

jmclaren on March 09, 2023

ANNOUNCEMENT: Changes to Actors and Delivery Identifiers in the Conversations API

Note the text below is a reposting of the announcement on the HubSpot Developer Changelog . The Conversations API (currently in beta) is used to read and send HubSpot conversations inbox messages. We're making 2 changes to the message recipient read more

Reply Discussion Announcement Conversations

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