Conversations API Beta

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RLesueur4 on September 26, 2022
Hello team, I was wondering whether the Inbox and Messages API can now be used to import past chat or conversations from other tools such as Intercom or Salesforce Service Hub ? Would this be possible throught this endpoint ? Many t read more
HubSpot Product Team
September 30, 2022
Hey @RLesueur4 , I'm the product lead on the team. If I am being honest, this is the first time I am hearing of this use case and I'd love to more
TheFlyingPan on September 12, 2022
Hello everyone :), I've been looking to check and modify the availability of agents in a portal via the API, I found this post from 2019 that said that it was impossible at the time and the documentation doesn't mention anything about it read more
1 upvote
1 Reply
HubSpot Product Team
September 19, 2022
Hi @TheFlyingPan , This is not something we currently support. Thanks for posting here though; we use these posts (and upvotes on them) more
GustavoPeluzzo on August 03, 2022
Hi there. I'm trying to integrate my desktop native chat application with the hubspot inbox. However, it seems that there's no way of creating new channels or threads via the conversation API. Is there a way to make this integration pos read more
0 upvote
4 Replies
HubSpot Product Team
January 23, 2023
Hi @highwater , I'm a product manager working on these APIs (I work with @vvadlamani ). I'll DM you to set up a call.
niederberger on June 01, 2022
Hello Together. I try to integrate WhatsApp Business with the Conversation Inbox but as it seems there is no way yet as I'm not able to creat a new threat over the API, right? Would it be possible over webhooks, I guess not? What I just saw, is read more
1 upvote
8 Replies
HubSpot Product Team
November 30, 2022
To close this thread out, the HubSpot native WhatsApp integration that was previously mentioned as being in beta is now generally available to all more
Jupita_team on May 01, 2022
Hi Team! Emails that are sent outside of the Conversations Inbox where the agent CC's/BCC's the sender address or forwarding address are being received as 'Visitor'. This is causing conflict with the INCOMING/OUTGOING designations within the co read more
May 10, 2022
Hi Paul, Yes!! To the HubSpot Inbox it is a visitor - this is the issue! This is what needs to be fixed! To everyone else, it's not a more
Jupita_team on April 27, 2022
Hi Team! Sent one email, got 3 API requests... Any ideas where to start debugging this one? Regards, Alexander
0 upvote
2 Replies
April 27, 2022
Thanks J! Your suggestions helped us debug this, all fixed.
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