Conversations API Beta

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jhartz en Enero 25, 2022
Hey there, beta users! For the Conversations API private beta, the main documentation is located at: https://developers.hubspot.com/docs/api/conversations/conversations We also have Conversations webhooks that you can subscribe to in Leer más
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vvadlamani en Enero 25, 2022
Welcome to the HubSpot Community group for Conversations API beta! This is a group for beta users of this new feature. We've also have some HubSpotters here to help wherever we can. Gathering as a group there's a few things we hope to c Leer más
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Equipo de producto de HubSpot
Marzo 15, 2022 11:33
@vvadlamani , Thanks for setting up this group! Exciting things ahead for Conversations! 🎉 For anyone who is interested, I am Dennis. I ha...Leer más
EricHirsh en Agosto 23, 2023
Greetings everyone! Wanted to let you know about a [non-breaking] enhancement on the GET request to the conversations/v3/conversations/threads endpoint. We'd gotten some feedback that you are looking for more ways to get a sub Leer más
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baribeau en May 29, 2023
As documented at https://developers.hubspot.com/docs/api/conversations/conversations , the "Update a thread" (in the conversations.write scope) endpoint is serviced by making a PATCH request to /conversations/v3/conversations/threads/{threadId}. Leer más
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Participante
Agosto 24, 2023 07:05
Sure, just forwarding the legacy addresses into our main service inbox has been our first approach. Unfortunately HubSpot does not detect the old add...Leer más
boxed en May 27, 2023
- GET /conversations/v3/conversations/threads is always ascended sorted, which means you have to page from the first message to the last. This seems like the exact opposite of the most useful case where you want to automate some inbox handling. You Leer más
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Participante
Junio 02, 2023 09:12
The inbox is a fairly natural task queue. I have an external system which would like to put things in that task queue. But there is no way to make th...Leer más
jmclaren en Marzo 09, 2023
Note the text below is a reposting of the announcement on the HubSpot Developer Changelog . The Conversations API (currently in beta) is used to read and send HubSpot conversations inbox messages. We're making 2 changes to the message recipient Leer más
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jpsanchez en Marzo 06, 2023
Hi all, I just have an integration working with a external bot from whatsapp conversations in hubspot inbox ( native whatsapp my business in HubSpot) . All works fine, looking to impprove not sure best practiques of how to create or no Leer más
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Colaborador | Partner nivel Elite
Marzo 10, 2023 09:22
Thanks for reaching out! I'm definitely interested in discussing this further and sharing my perspective. Let me know what works best for...Leer más
RLesueur4 en Septiembre 26, 2022
Hello team, I was wondering whether the Inbox and Messages API can now be used to import past chat or conversations from other tools such as Intercom or Salesforce Service Hub ? Would this be possible throught this endpoint ? Many t Leer más
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Miembro
Marzo 17, 2024 10:38
Simple use case we are using Intercom chat now for support and we want to move to Hubspot chat we don't want to lose the chat state of existing...Leer más
TheFlyingPan en Septiembre 12, 2022
Hello everyone :), I've been looking to check and modify the availability of agents in a portal via the API, I found this post from 2019 that said that it was impossible at the time and the documentation doesn't mention anything about it Leer más
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Equipo de producto de HubSpot
Septiembre 19, 2022 16:03
Hi @TheFlyingPan , This is not something we currently support. Thanks for posting here though; we use these posts (and upvotes on them) ...Leer más
GustavoPeluzzo en Agosto 03, 2022
Hi there. I'm trying to integrate my desktop native chat application with the hubspot inbox. However, it seems that there's no way of creating new channels or threads via the conversation API. Is there a way to make this integration pos Leer más
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Miembro
Abril 25, 2023 06:44
Also for us (Cargoboard) it would be great to create conversation. We have some own forms on our websites and we want to import the form message as a...Leer más
niederberger en Junio 02, 2022
Hello Together. I try to integrate WhatsApp Business with the Conversation Inbox but as it seems there is no way yet as I'm not able to creat a new threat over the API, right? Would it be possible over webhooks, I guess not? What I just saw, is Leer más
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Equipo de producto de HubSpot
Marzo 10, 2023 10:56
Hi @HEagle , saw your other post about calling in the Inbox, and flagged it for one of our Calling product managers to hopefully reach out to you a...Leer más
Jupita_team en May 01, 2022
Hi Team! Emails that are sent outside of the Conversations Inbox where the agent CC's/BCC's the sender address or forwarding address are being received as 'Visitor'. This is causing conflict with the INCOMING/OUTGOING designations within the co Leer más
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Colaborador
May 10, 2022 08:30
Hi Paul, Yes!! To the HubSpot Inbox it is a visitor - this is the issue! This is what needs to be fixed! To everyone else, it's not a new...Leer más
Jupita_team en Abril 27, 2022
Hi Team! Sent one email, got 3 API requests... Any ideas where to start debugging this one? Regards, Alexander
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Colaborador
Abril 27, 2022 22:20
Thanks J! Your suggestions helped us debug this, all fixed.
Jupita_team en Abril 27, 2022
Hi team! I'm experiencing an issue with the email channel via the conversations.read scope. Only email messages sent or received from a created 'channel' address (e.g hello-1@20189213.hubspot-inbox.com) are being retrieved via the webhoo Leer más
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Miembro
Octubre 19, 2022 10:33
URGENT: Hello there, I install the Free CRM to a client, as I am expecting to upgrade further on. Currently, I have 5 users, and our objec...Leer más
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