Conversations API Beta

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jhartz en Enero 25, 2022
Hey there, beta users! For the Conversations API private beta, the main documentation is located at: We also have Conversations webhooks that you can subscribe to in Leer más
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vvadlamani en Enero 25, 2022
Welcome to the HubSpot Community group for Conversations API beta! This is a group for beta users of this new feature. We've also have some HubSpotters here to help wherever we can. Gathering as a group there's a few things we hope to c Leer más
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Equipo de producto de HubSpot
Marzo 15, 2022 08:33
@vvadlamani , Thanks for setting up this group! Exciting things ahead for Conversations! 🎉 For anyone who is interested, I am Dennis. I ha...Leer más
jmclaren en Marzo 09, 2023
Note the text below is a reposting of the announcement on the HubSpot Developer Changelog . The Conversations API (currently in beta) is used to read and send HubSpot conversations inbox messages. We're making 2 changes to the message recipient Leer más
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jpsanchez en Marzo 06, 2023
Hi all, I just have an integration working with a external bot from whatsapp conversations in hubspot inbox ( native whatsapp my business in HubSpot) . All works fine, looking to impprove not sure best practiques of how to create or no Leer más
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Colaborador | Partner nivel Gold
Marzo 10, 2023 06:22
Thanks for reaching out! I'm definitely interested in discussing this further and sharing my perspective. Let me know what works best for...Leer más
RLesueur4 en Septiembre 26, 2022
Hello team, I was wondering whether the Inbox and Messages API can now be used to import past chat or conversations from other tools such as Intercom or Salesforce Service Hub ? Would this be possible throught this endpoint ? Many t Leer más
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Marzo 16, 2023 06:16
I have a similar need. I imported tickets from Salesforce into Hubspot and our customers use the Customer Portal to get an overview, but all previous...Leer más
TheFlyingPan en Septiembre 12, 2022
Hello everyone :), I've been looking to check and modify the availability of agents in a portal via the API, I found this post from 2019 that said that it was impossible at the time and the documentation doesn't mention anything about it Leer más
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Equipo de producto de HubSpot
Septiembre 19, 2022 13:03
Hi @TheFlyingPan , This is not something we currently support. Thanks for posting here though; we use these posts (and upvotes on them) ...Leer más
GustavoPeluzzo en Agosto 03, 2022
Hi there. I'm trying to integrate my desktop native chat application with the hubspot inbox. However, it seems that there's no way of creating new channels or threads via the conversation API. Is there a way to make this integration pos Leer más
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Equipo de producto de HubSpot
Enero 23, 2023 12:55
Hi @highwater , I'm a product manager working on these APIs (I work with @vvadlamani ). I'll DM you to set up a call.
niederberger en Junio 01, 2022
Hello Together. I try to integrate WhatsApp Business with the Conversation Inbox but as it seems there is no way yet as I'm not able to creat a new threat over the API, right? Would it be possible over webhooks, I guess not? What I just saw, is Leer más
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Equipo de producto de HubSpot
Marzo 10, 2023 07:56
Hi @HEagle , saw your other post about calling in the Inbox, and flagged it for one of our Calling product managers to hopefully reach out to you a...Leer más
Jupita_team en May 01, 2022
Hi Team! Emails that are sent outside of the Conversations Inbox where the agent CC's/BCC's the sender address or forwarding address are being received as 'Visitor'. This is causing conflict with the INCOMING/OUTGOING designations within the co Leer más
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6 Respuestas
May 10, 2022 05:30
Hi Paul, Yes!! To the HubSpot Inbox it is a visitor - this is the issue! This is what needs to be fixed! To everyone else, it's not a new...Leer más
Jupita_team en Abril 27, 2022
Hi Team! Sent one email, got 3 API requests... Any ideas where to start debugging this one? Regards, Alexander
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Abril 27, 2022 19:20
Thanks J! Your suggestions helped us debug this, all fixed.
Jupita_team en Abril 27, 2022
Hi team! I'm experiencing an issue with the email channel via the scope. Only email messages sent or received from a created 'channel' address (e.g are being retrieved via the webhoo Leer más
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Octubre 19, 2022 07:33
URGENT: Hello there, I install the Free CRM to a client, as I am expecting to upgrade further on. Currently, I have 5 users, and our objec...Leer más
Jupita_team en Abril 06, 2022
Hi team! Hope you're all well! How do we feel about taking a look at audio streams from HubSpot calls? I believe all audio is sent as base64 encoded streams... it's not my field of expertise, but I think this is correct... if we can use som Leer más
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Abril 18, 2022 17:58
I see... I'll need then to get in contact with the team directly. I've sent you a DM Paul. Regards, Alexander
Jupita_team en Marzo 20, 2022
We are trying to fetch email conversations through the web hook using api. The issue is, we are unable to identify either user - how can we identify if the sender/receiver is either the Hu Leer más
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12 Respuestas
Marzo 28, 2022 04:42
Hi all, just wanted to report back that everything appears to have gone smooth with development, direction field + contacts API worked a charm, as di...Leer más
PWickham en Marzo 07, 2022
First off, great work. A key use case for this API is the ability to create new threads. Right now (AFAIK) the only way threads get created is when the channel receives a new message. This means the only way to create threads right now is to send Leer más
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Noviembre 28, 2022 08:20
@EricHirsh I work with @haacked - we're hoping that we can bring our support for HubSpot in line with other systems that we integrate with on beh...Leer más
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