Conversations API Beta

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jhartz on Januar 25, 2022

Conversations API & Webhooks Documentation

Hey there, beta users! For the Conversations API private beta, the main documentation is located at: https://developers.hubspot.com/docs/api/conversations/conversations We also have Conversations webhooks that you can subscribe to in Beitrag ansehen

Antworten Conversations

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vvadlamani on Januar 25, 2022

Welcome to Conversations API beta!

Welcome to the HubSpot Community group for Conversations API beta! This is a group for beta users of this new feature. We've also have some HubSpotters here to help wherever we can. Gathering as a group there's a few things we hope to c Beitrag ansehen

Antworten

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1 Antwort

dennisedson

HubSpot-Produktteam

März 15, 2022 08:33

@vvadlamani , Thanks for setting up this group! Exciting things ahead for Conversations! 🎉 For anyone who is interested, I am Dennis. I ha...Beitrag ansehen

jmclaren on März 09, 2023

ANNOUNCEMENT: Changes to Actors and Delivery Identifiers in the Conversations API

Note the text below is a reposting of the announcement on the HubSpot Developer Changelog . The Conversations API (currently in beta) is used to read and send HubSpot conversations inbox messages. We're making 2 changes to the message recipient Beitrag ansehen

Antworten Announcement Conversations

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jpsanchez on März 06, 2023

Integration conversation-API WhatsApp

Hi all, I just have an integration working with a external bot from whatsapp conversations in hubspot inbox ( native whatsapp my business in HubSpot) . All works fine, looking to impprove not sure best practiques of how to create or no Beitrag ansehen

Antworten API Conversational Marketing

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10 Antworten

jpsanchez

Mitwirkender/Mitwirkende | Gold Partner

März 10, 2023 06:22

Thanks for reaching out! I'm definitely interested in discussing this further and sharing my perspective. Let me know what works best for...Beitrag ansehen

RLesueur4 on September 26, 2022

Importing past chat/conversations history

Hello team, I was wondering whether the Inbox and Messages API can now be used to import past chat or conversations from other tools such as Intercom or Salesforce Service Hub ? Would this be possible throught this endpoint ? Many t Beitrag ansehen

Antworten past conversations chat history

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3 Antworten

paulem

Teilnehmer/-in

März 16, 2023 06:16

I have a similar need. I imported tickets from Salesforce into Hubspot and our customers use the Customer Portal to get an overview, but all previous...Beitrag ansehen

TheFlyingPan on September 12, 2022

Managing agent availability through API

Hello everyone :), I've been looking to check and modify the availability of agents in a portal via the API, I found this post from 2019 that said that it was impossible at the time and the documentation doesn't mention anything about it Beitrag ansehen

Antworten API status Users

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1 Antwort

jhartz

HubSpot-Produktteam

September 19, 2022 13:03

Hi @TheFlyingPan , This is not something we currently support. Thanks for posting here though; we use these posts (and upvotes on them) ...Beitrag ansehen

GustavoPeluzzo on August 03, 2022

HubSpot conversation-api integration

Hi there. I'm trying to integrate my desktop native chat application with the hubspot inbox. However, it seems that there's no way of creating new channels or threads via the conversation API. Is there a way to make this integration pos Beitrag ansehen

Antworten Integration

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EricHirsh

HubSpot-Produktteam

Januar 23, 2023 12:55

Hi @highwater , I'm a product manager working on these APIs (I work with @vvadlamani ). I'll DM you to set up a call.

niederberger on Juni 01, 2022

Hello Together. I try to integrate WhatsApp Business with the Conversation Inbox but as it seems there is no way yet as I'm not able to creat a new threat over the API, right? Would it be possible over webhooks, I guess not? What I just saw, is Beitrag ansehen

Antworten WhatsApp

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10 Antworten

EricHirsh

HubSpot-Produktteam

März 10, 2023 07:56

Hi @HEagle , saw your other post about calling in the Inbox, and flagged it for one of our Calling product managers to hopefully reach out to you a...Beitrag ansehen

Jupita_team on Mai 01, 2022

Conversations Inbox issues.

Hi Team! Emails that are sent outside of the Conversations Inbox where the agent CC's/BCC's the sender address or forwarding address are being received as 'Visitor'. This is causing conflict with the INCOMING/OUTGOING designations within the co Beitrag ansehen

Antworten Conversations Email Webhooks

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6 Antworten

Jupita_team

Mitwirkender/Mitwirkende

Mai 10, 2022 05:30

Hi Paul, Yes!! To the HubSpot Inbox it is a visitor - this is the issue! This is what needs to be fixed! To everyone else, it's not a new...Beitrag ansehen

Jupita_team on April 27, 2022

Duplicate GET API requests

Hi Team! Sent one email, got 3 API requests... Any ideas where to start debugging this one? Regards, Alexander

Antworten

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Jupita_team

Mitwirkender/Mitwirkende

April 27, 2022 19:20

Thanks J! Your suggestions helped us debug this, all fixed.

Jupita_team on April 27, 2022

Email channel.

Hi team! I'm experiencing an issue with the email channel via the conversations.read scope. Only email messages sent or received from a created 'channel' address (e.g hello-1@20189213.hubspot-inbox.com) are being retrieved via the webhoo Beitrag ansehen

Antworten API Email Webhooks

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7 Antworten

ferpineiro81

Mitglied

Oktober 19, 2022 07:33

URGENT: Hello there, I install the Free CRM to a client, as I am expecting to upgrade further on. Currently, I have 5 users, and our objec...Beitrag ansehen

Jupita_team on April 06, 2022

Real-time audio streams

Hi team! Hope you're all well! How do we feel about taking a look at audio streams from HubSpot calls? I believe all audio is sent as base64 encoded streams... it's not my field of expertise, but I think this is correct... if we can use som Beitrag ansehen

Antworten API Calling Webhooks

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Jupita_team

Mitwirkender/Mitwirkende

April 18, 2022 17:58

I see... I'll need then to get in contact with the team directly. I've sent you a DM Paul. Regards, Alexander

Jupita_team on März 20, 2022

Identifying users in email conversation payload

We are trying to fetch email conversations through the web hook using https://api.hubapi.com/conversations/v3/conversations/ api. The issue is, we are unable to identify either user - how can we identify if the sender/receiver is either the Hu Beitrag ansehen

Antworten Email Webhooks

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12 Antworten

Jupita_team

Mitwirkender/Mitwirkende

März 28, 2022 04:42

Hi all, just wanted to report back that everything appears to have gone smooth with development, direction field + contacts API worked a charm, as di...Beitrag ansehen

PWickham on März 07, 2022

Create new threads

First off, great work. A key use case for this API is the ability to create new threads. Right now (AFAIK) the only way threads get created is when the channel receives a new message. This means the only way to create threads right now is to send Beitrag ansehen

Antworten

6 Likes

10 Antworten

pmn

Teilnehmer/-in

November 28, 2022 08:20

@EricHirsh I work with @haacked - we're hoping that we can bring our support for HubSpot in line with other systems that we integrate with on beh...Beitrag ansehen

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