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Conversations API Beta

Im Forum Conversations API Beta nach Lösungen suchen oder eine Frage stellen

jhartz on Januar 25, 2022

Conversations API & Webhooks Documentation

Hey there, beta users! For the Conversations API private beta, the main documentation is located at: https://developers.hubspot.com/docs/api/conversations/conversations We also have Conversations webhooks that you can subscribe to in Beitrag ansehen

Antworten Conversations

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0 Antwort

vvadlamani on Januar 25, 2022

Welcome to Conversations API beta!

Welcome to the HubSpot Community group for Conversations API beta! This is a group for beta users of this new feature. We've also have some HubSpotters here to help wherever we can. Gathering as a group there's a few things we hope to c Beitrag ansehen

Antworten

4 Likes

1 Antwort

dennisedson

HubSpot-Produktteam

März 15, 2022 11:33

@vvadlamani , Thanks for setting up this group! Exciting things ahead for Conversations! 🎉 For anyone who is interested, I am Dennis. I ha...Beitrag ansehen

EricHirsh on August 23, 2023

New feature: retrieve messages for just one Contact

Greetings everyone! Wanted to let you know about a [non-breaking] enhancement on the GET request to the conversations/v3/conversations/threads endpoint. We'd gotten some feedback that you are looking for more ways to get a sub Beitrag ansehen

Antworten

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0 Antwort

baribeau on Mai 29, 2023

Request: Expose more Properties in the "Update a thread" (PATCH) endpoint

As documented at https://developers.hubspot.com/docs/api/conversations/conversations , the "Update a thread" (in the conversations.write scope) endpoint is serviced by making a PATCH request to /conversations/v3/conversations/threads/{threadId}. Beitrag ansehen

Antworten API

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3 Antworten

GSchlegel

Teilnehmer/-in

August 24, 2023 07:05

Sure, just forwarding the legacy addresses into our main service inbox has been our first approach. Unfortunately HubSpot does not detect the old add...Beitrag ansehen

boxed on Mai 27, 2023

Some initial impressions

- GET /conversations/v3/conversations/threads is always ascended sorted, which means you have to page from the first message to the last. This seems like the exact opposite of the most useful case where you want to automate some inbox handling. You Beitrag ansehen

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0 Likes

2 Antworten

boxed

Teilnehmer/-in

Juni 02, 2023 09:12

The inbox is a fairly natural task queue. I have an external system which would like to put things in that task queue. But there is no way to make th...Beitrag ansehen

jmclaren on März 09, 2023

ANNOUNCEMENT: Changes to Actors and Delivery Identifiers in the Conversations API

Note the text below is a reposting of the announcement on the HubSpot Developer Changelog . The Conversations API (currently in beta) is used to read and send HubSpot conversations inbox messages. We're making 2 changes to the message recipient Beitrag ansehen

Antworten Announcement Conversations

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0 Antwort

jpsanchez on März 06, 2023

Integration conversation-API WhatsApp

Hi all, I just have an integration working with a external bot from whatsapp conversations in hubspot inbox ( native whatsapp my business in HubSpot) . All works fine, looking to impprove not sure best practiques of how to create or no Beitrag ansehen

Antworten API Conversational Marketing

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10 Antworten

jpsanchez

Mitwirkender/Mitwirkende | Elite Partner

März 10, 2023 09:22

Thanks for reaching out! I'm definitely interested in discussing this further and sharing my perspective. Let me know what works best for...Beitrag ansehen

RLesueur4 on September 26, 2022

Importing past chat/conversations history

Hello team, I was wondering whether the Inbox and Messages API can now be used to import past chat or conversations from other tools such as Intercom or Salesforce Service Hub ? Would this be possible throught this endpoint ? Many t Beitrag ansehen

Antworten past conversations chat history

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4 Antworten

igor3

Mitglied

März 17, 2024 10:38

Simple use case we are using Intercom chat now for support and we want to move to Hubspot chat we don't want to lose the chat state of existing...Beitrag ansehen

TheFlyingPan on September 12, 2022

Managing agent availability through API

Hello everyone :), I've been looking to check and modify the availability of agents in a portal via the API, I found this post from 2019 that said that it was impossible at the time and the documentation doesn't mention anything about it Beitrag ansehen

Antworten API status Users

1 Likes

1 Antwort

jhartz

HubSpot-Produktteam

September 19, 2022 16:03

Hi @TheFlyingPan , This is not something we currently support. Thanks for posting here though; we use these posts (and upvotes on them) ...Beitrag ansehen

GustavoPeluzzo on August 03, 2022

HubSpot conversation-api integration

Hi there. I'm trying to integrate my desktop native chat application with the hubspot inbox. However, it seems that there's no way of creating new channels or threads via the conversation API. Is there a way to make this integration pos Beitrag ansehen

Antworten Integration

1 Likes

5 Antworten

LukasCargoboard

Mitglied

April 25, 2023 06:44

Also for us (Cargoboard) it would be great to create conversation. We have some own forms on our websites and we want to import the form message as a...Beitrag ansehen

niederberger on Juni 02, 2022

Hello Together. I try to integrate WhatsApp Business with the Conversation Inbox but as it seems there is no way yet as I'm not able to creat a new threat over the API, right? Would it be possible over webhooks, I guess not? What I just saw, is Beitrag ansehen

Antworten WhatsApp

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10 Antworten

EricHirsh

HubSpot-Produktteam

März 10, 2023 10:56

Hi @HEagle , saw your other post about calling in the Inbox, and flagged it for one of our Calling product managers to hopefully reach out to you a...Beitrag ansehen

Jupita_team on Mai 01, 2022

Conversations Inbox issues.

Hi Team! Emails that are sent outside of the Conversations Inbox where the agent CC's/BCC's the sender address or forwarding address are being received as 'Visitor'. This is causing conflict with the INCOMING/OUTGOING designations within the co Beitrag ansehen

Antworten Conversations Email Webhooks

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6 Antworten

Jupita_team

Mitwirkender/Mitwirkende

Mai 10, 2022 08:30

Hi Paul, Yes!! To the HubSpot Inbox it is a visitor - this is the issue! This is what needs to be fixed! To everyone else, it's not a new...Beitrag ansehen

Jupita_team on April 27, 2022

Duplicate GET API requests

Hi Team! Sent one email, got 3 API requests... Any ideas where to start debugging this one? Regards, Alexander

Antworten

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2 Antworten

Jupita_team

Mitwirkender/Mitwirkende

April 27, 2022 22:20

Thanks J! Your suggestions helped us debug this, all fixed.

Jupita_team on April 27, 2022

Email channel.

Hi team! I'm experiencing an issue with the email channel via the conversations.read scope. Only email messages sent or received from a created 'channel' address (e.g hello-1@20189213.hubspot-inbox.com) are being retrieved via the webhoo Beitrag ansehen

Antworten API Email Webhooks

0 Likes

7 Antworten

ferpineiro81

Mitglied

Oktober 19, 2022 10:33

URGENT: Hello there, I install the Free CRM to a client, as I am expecting to upgrade further on. Currently, I have 5 users, and our objec...Beitrag ansehen

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