Conversations API Beta

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jhartz on January 25, 2022
Hey there, beta users! For the Conversations API private beta, the main documentation is located at: https://developers.hubspot.com/docs/api/conversations/conversations We also have Conversations webhooks that you can subscribe to in read more
4 upvotes
0 Reply
vvadlamani on January 25, 2022
Welcome to the HubSpot Community group for Conversations API beta! This is a group for beta users of this new feature. We've also have some HubSpotters here to help wherever we can. Gathering as a group there's a few things we hope to c read more
4 upvotes
1 Reply
Community Manager
March 15, 2022 08:33
@vvadlamani , Thanks for setting up this group! Exciting things ahead for Conversations! 🎉 For anyone who is interested, I am Dennis. I ha...read more
Jupita_team on May 01, 2022
Hi Team! Emails that are sent outside of the Conversations Inbox where the agent CC's/BCC's the sender address or forwarding address are being received as 'Visitor'. This is causing conflict with the INCOMING/OUTGOING designations within the co read more
0 upvote
6 Replies
Contributor
May 10, 2022 05:30
Hi Paul, Yes!! To the HubSpot Inbox it is a visitor - this is the issue! This is what needs to be fixed! To everyone else, it's not a new...read more
Jupita_team on April 27, 2022
Hi Team! Sent one email, got 3 API requests... Any ideas where to start debugging this one? Regards, Alexander
0 upvote
2 Replies
Contributor
April 27, 2022 19:20
Thanks J! Your suggestions helped us debug this, all fixed.
Jupita_team on April 27, 2022
Hi team! I'm experiencing an issue with the email channel via the conversations.read scope. Only email messages sent or received from a created 'channel' address (e.g hello-1@20189213.hubspot-inbox.com) are being retrieved via the webhoo read more
0 upvote
6 Replies
Contributor
May 03, 2022 17:50
Perfect thanks J!
Jupita_team on April 06, 2022
Hi team! Hope you're all well! How do we feel about taking a look at audio streams from HubSpot calls? I believe all audio is sent as base64 encoded streams... it's not my field of expertise, but I think this is correct... if we can use som read more
0 upvote
6 Replies
Contributor
April 18, 2022 17:58
I see... I'll need then to get in contact with the team directly. I've sent you a DM Paul. Regards, Alexander
Jupita_team on March 20, 2022
We are trying to fetch email conversations through the web hook using https://api.hubapi.com/conversations/v3/conversations/ api. The issue is, we are unable to identify either user - how can we identify if the sender/receiver is either the Hu read more
0 upvote
12 Replies
Contributor
March 28, 2022 04:42
Hi all, just wanted to report back that everything appears to have gone smooth with development, direction field + contacts API worked a charm, as di...read more
PWickham on March 07, 2022
First off, great work. A key use case for this API is the ability to create new threads. Right now (AFAIK) the only way threads get created is when the channel receives a new message. This means the only way to create threads right now is to send read more
4 upvotes
5 Replies
HubSpot Product Team
April 28, 2022 12:28
Hey @franseo , no, we don't have a timeline for this yet. This is more of a longer-term plan for us, since it involves integrations posting messages...read more
ryan-cambium on March 07, 2022
newMessage webhooks should include the message body -- or at least a truncated version. The fact that the webhooks don't provide this information means that I have to refresh my access token and then issue a request to pull the content myself. I read more
2 upvotes
4 Replies
HubSpot Product Team
March 08, 2022 14:03
Hey all, thanks for the feedback here. One other thing I want to point out is that you shouldn't need to refresh your access token for each req...read more
JustinSchmidt on March 03, 2022
I would like to program a custom Slack notification for all types of conversations in the conversation inbox, including chat, email and forms. So I set up a webhook event that fires when there is a new message and when a new conversation is created. read more
Participant
March 10, 2022 07:19
Yes, it is.
aaviles_nds on March 01, 2022
Hello, We want our clients to be able to POST messages with attachments to our agents. When looking at the "Send a message to a thread" request we see that there is a field named "attachments" which is an array of dicts where every dict looks li read more
HubSpot Product Team
March 02, 2022 12:17
👋 Hi @aaviles_nds , Before attaching a file to a message, you must first upload it using the Files API: https://developers.hubspot.com/docs/a...read more
angelopublio on February 17, 2022
Hi, @jhartz ! Questions: — Is it possible to create a comment in the Conversation thread that the HubSpot user can see during the chat? — Is it possible to show quick reply messages for the user during the chat? Best, Angelo
0 upvote
1 Reply
HubSpot Product Team
February 17, 2022 14:36
Hey @angelopublio ! — Is it possible to create a comment in the Conversation thread that the HubSpot user can see during the chat? Yes! ...read more
jhartz on January 25, 2022
Hey there, beta users! For the Conversations API private beta, the main documentation is located at: https://developers.hubspot.com/docs/api/conversations/conversations We also have Conversations webhooks that you can subscribe to in read more
4 upvotes
0 Reply
vvadlamani on January 25, 2022
Welcome to the HubSpot Community group for Conversations API beta! This is a group for beta users of this new feature. We've also have some HubSpotters here to help wherever we can. Gathering as a group there's a few things we hope to c read more
4 upvotes
1 Reply
Community Manager
March 15, 2022 08:33
@vvadlamani , Thanks for setting up this group! Exciting things ahead for Conversations! 🎉 For anyone who is interested, I am Dennis. I ha...read more
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