Hey there, beta users!
For the Conversations API private beta, the main documentation is located at: https://developers.hubspot.com/docs/api/conversations/conversations
We also have Conversations webhooks that you can subscribe to in read more
Welcome to the HubSpot Community group for Conversations API beta! This is a group for beta users of this new feature. We've also have some HubSpotters here to help wherever we can.
Gathering as a group there's a few things we hope to c read more
We have an ongoing issue where many replies to our Help Desk tickets are creating new tickets rather than being routed into to the correct existing ones. This often happens when contacting emails linked to external support systems (which seem to str read more
Hi. Thanks for the feedback, great to see that the from/reply-to issue is being addressed! Though that won't solve the issue for us completely. An ...read more
Hi guys, Could someone please help me understand why it is not possible (at least based on the api spec/docs) to start new threads (i.e. compose/send new emails) via conversations api? I took a look at which api is used when an email composed in read more
Are the users of your app the employees of your business? Or your own customers? If the latter, is the idea you want your customers to be able to con...read more
Greetings everyone!
Wanted to let you know about a [non-breaking] enhancement on the GET request to the conversations/v3/conversations/threads
endpoint.
We'd gotten some feedback that you are looking for more ways to get a sub read more
As documented at https://developers.hubspot.com/docs/api/conversations/conversations , the "Update a thread" (in the conversations.write scope) endpoint is serviced by making a PATCH request to /conversations/v3/conversations/threads/{threadId}. read more
Sure, just forwarding the legacy addresses into our main service inbox has been our first approach. Unfortunately HubSpot does not detect the old add...read more
- GET /conversations/v3/conversations/threads is always ascended sorted, which means you have to page from the first message to the last. This seems like the exact opposite of the most useful case where you want to automate some inbox handling. You read more
Note the text below is a reposting of the announcement on the HubSpot Developer Changelog .
The Conversations API (currently in beta) is used to read and send HubSpot conversations inbox messages. We're making 2 changes to the message recipient read more
Hi all,
I just have an integration working with a external bot from whatsapp conversations in hubspot inbox ( native whatsapp my business in HubSpot) .
All works fine, looking to impprove not sure best practiques of how to create or no read more
For an easier option, try contacting a WhatsApp BSP (Business Solution Provider). They can ease your job without any hustle. Still, if you want to tr...read more
Hello team, I was wondering whether the Inbox and Messages API can now be used to import past chat or conversations from other tools such as Intercom or Salesforce Service Hub ? Would this be possible throught this endpoint ? Many t read more
Simple use case we are using Intercom chat now for support and we want to move to Hubspot chat we don't want to lose the chat state of existing...read more
Hello everyone :),
I've been looking to check and modify the availability of agents in a portal via the API,
I found this post from 2019 that said that it was impossible at the time and the documentation doesn't mention anything about it read more
Hi there. I'm trying to integrate my desktop native chat application with the hubspot inbox. However, it seems that there's no way of creating new channels or threads via the conversation API. Is there a way to make this integration pos read more
Also for us (Cargoboard) it would be great to create conversation. We have some own forms on our websites and we want to import the form message as a...read more
Hello Together. I try to integrate WhatsApp Business with the Conversation Inbox but as it seems there is no way yet as I'm not able to creat a new threat over the API, right? Would it be possible over webhooks, I guess not? What I just saw, is read more
Hi @HEagle , saw your other post about calling in the Inbox, and flagged it for one of our Calling product managers to hopefully reach out to you a...read more
Hi Team! Emails that are sent outside of the Conversations Inbox where the agent CC's/BCC's the sender address or forwarding address are being received as 'Visitor'. This is causing conflict with the INCOMING/OUTGOING designations within the co read more
