Conversations API Beta

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jhartz on January 25, 2022
Hey there, beta users! For the Conversations API private beta, the main documentation is located at: We also have Conversations webhooks that you can subscribe to in read more
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vvadlamani on January 25, 2022
Welcome to the HubSpot Community group for Conversations API beta! This is a group for beta users of this new feature. We've also have some HubSpotters here to help wherever we can. Gathering as a group there's a few things we hope to c read more
1 Reply
HubSpot Product Team
March 15, 2022 08:33
@vvadlamani , Thanks for setting up this group! Exciting things ahead for Conversations! 🎉 For anyone who is interested, I am Dennis. I more
RLesueur4 on September 26, 2022
Hello team, I was wondering whether the Inbox and Messages API can now be used to import past chat or conversations from other tools such as Intercom or Salesforce Service Hub ? Would this be possible throught this endpoint ? Many t read more
HubSpot Product Team
September 30, 2022 07:16
Hey @RLesueur4 , I'm the product lead on the team. If I am being honest, this is the first time I am hearing of this use case and I'd love to more
TheFlyingPan on September 12, 2022
Hello everyone :), I've been looking to check and modify the availability of agents in a portal via the API, I found this post from 2019 that said that it was impossible at the time and the documentation doesn't mention anything about it read more
1 upvote
1 Reply
HubSpot Product Team
September 19, 2022 13:03
Hi @TheFlyingPan , This is not something we currently support. Thanks for posting here though; we use these posts (and upvotes on them) more
GustavoPeluzzo on August 03, 2022
Hi there. I'm trying to integrate my desktop native chat application with the hubspot inbox. However, it seems that there's no way of creating new channels or threads via the conversation API. Is there a way to make this integration pos read more
0 upvote
4 Replies
HubSpot Product Team
January 23, 2023 12:55
Hi @highwater , I'm a product manager working on these APIs (I work with @vvadlamani ). I'll DM you to set up a call.
niederberger on June 01, 2022
Hello Together. I try to integrate WhatsApp Business with the Conversation Inbox but as it seems there is no way yet as I'm not able to creat a new threat over the API, right? Would it be possible over webhooks, I guess not? What I just saw, is read more
1 upvote
8 Replies
HubSpot Product Team
November 30, 2022 10:10
To close this thread out, the HubSpot native WhatsApp integration that was previously mentioned as being in beta is now generally available to all more
Jupita_team on May 01, 2022
Hi Team! Emails that are sent outside of the Conversations Inbox where the agent CC's/BCC's the sender address or forwarding address are being received as 'Visitor'. This is causing conflict with the INCOMING/OUTGOING designations within the co read more
1 upvote
6 Replies
May 10, 2022 05:30
Hi Paul, Yes!! To the HubSpot Inbox it is a visitor - this is the issue! This is what needs to be fixed! To everyone else, it's not a more
Jupita_team on April 27, 2022
Hi Team! Sent one email, got 3 API requests... Any ideas where to start debugging this one? Regards, Alexander
0 upvote
2 Replies
April 27, 2022 19:20
Thanks J! Your suggestions helped us debug this, all fixed.
Jupita_team on April 27, 2022
Hi team! I'm experiencing an issue with the email channel via the scope. Only email messages sent or received from a created 'channel' address (e.g are being retrieved via the webhoo read more
0 upvote
7 Replies
October 19, 2022 07:33
URGENT: Hello there, I install the Free CRM to a client, as I am expecting to upgrade further on. Currently, I have 5 users, and our more
Jupita_team on April 06, 2022
Hi team! Hope you're all well! How do we feel about taking a look at audio streams from HubSpot calls? I believe all audio is sent as base64 encoded streams... it's not my field of expertise, but I think this is correct... if we can use som read more
0 upvote
6 Replies
April 18, 2022 17:58
I see... I'll need then to get in contact with the team directly. I've sent you a DM Paul. Regards, Alexander
Jupita_team on March 20, 2022
We are trying to fetch email conversations through the web hook using api. The issue is, we are unable to identify either user - how can we identify if the sender/receiver is either the Hu read more
0 upvote
12 Replies
March 28, 2022 04:42
Hi all, just wanted to report back that everything appears to have gone smooth with development, direction field + contacts API worked a charm, as more
PWickham on March 07, 2022
First off, great work. A key use case for this API is the ability to create new threads. Right now (AFAIK) the only way threads get created is when the channel receives a new message. This means the only way to create threads right now is to send read more
10 Replies
November 28, 2022 08:20
@EricHirsh I work with @haacked - we're hoping that we can bring our support for HubSpot in line with other systems that we integrate with on more
ryan-cambium on March 07, 2022
newMessage webhooks should include the message body -- or at least a truncated version. The fact that the webhooks don't provide this information means that I have to refresh my access token and then issue a request to pull the content myself. I read more
4 Replies
HubSpot Product Team
March 08, 2022 14:03
Hey all, thanks for the feedback here. One other thing I want to point out is that you shouldn't need to refresh your access token for each more
JustinSchmidt on March 03, 2022
I would like to program a custom Slack notification for all types of conversations in the conversation inbox, including chat, email and forms. So I set up a webhook event that fires when there is a new message and when a new conversation is created. read more
March 10, 2022 07:19
Yes, it is.
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