Conversations API Beta

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jhartz on January 25, 2022
Hey there, beta users! For the Conversations API private beta, the main documentation is located at: We also have Conversations webhooks that you can subscribe to in read more
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vvadlamani on January 25, 2022
Welcome to the HubSpot Community group for Conversations API beta! This is a group for beta users of this new feature. We've also have some HubSpotters here to help wherever we can. Gathering as a group there's a few things we hope to c read more
1 Reply
HubSpot Product Team
March 15, 2022 11:33
@vvadlamani , Thanks for setting up this group! Exciting things ahead for Conversations! 🎉 For anyone who is interested, I am Dennis. I more
PHuk on May 20, 2024
Hi, in Conversation API there is endpoint / conversations/v3/conversations/channel-accounts that returns the configuration of channel accounts. I'd like to somehow associate the returned data with the configuration of these entities, like FB page read more
0 upvote
4 Replies
May 24, 2024 05:39
Hi @EricHirsh thank you for your interest. I'm the CTO of TrueEngage ( ), our product is the website widget integrated more
AMaruchok on April 29, 2024
Hi guys, Could someone please help me understand why it is not possible (at least based on the api spec/docs) to start new threads (i.e. compose/send new emails) via conversations api? I took a look at which api is used when an email composed in read more
HubSpot Product Team
May 13, 2024 11:15
Are the users of your app the employees of your business? Or your own customers? If the latter, is the idea you want your customers to be able to more
EricHirsh on August 23, 2023
Greetings everyone! Wanted to let you know about a [non-breaking] enhancement on the GET request to the conversations/v3/conversations/threads endpoint. We'd gotten some feedback that you are looking for more ways to get a sub read more
1 upvote
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baribeau on May 29, 2023
As documented at , the "Update a thread" (in the conversations.write scope) endpoint is serviced by making a PATCH request to /conversations/v3/conversations/threads/{threadId}. read more
3 Replies
August 24, 2023 07:05
Sure, just forwarding the legacy addresses into our main service inbox has been our first approach. Unfortunately HubSpot does not detect the old more
boxed on May 27, 2023
- GET /conversations/v3/conversations/threads is always ascended sorted, which means you have to page from the first message to the last. This seems like the exact opposite of the most useful case where you want to automate some inbox handling. You read more
0 upvote
4 Replies
HubSpot Product Team
April 30, 2024 10:19
I just replied in the new thread you started for your question. Thanks for being active in our community!
jmclaren on March 09, 2023
Note the text below is a reposting of the announcement on the HubSpot Developer Changelog . The Conversations API (currently in beta) is used to read and send HubSpot conversations inbox messages. We're making 2 changes to the message recipient read more
1 upvote
0 Reply
jpsanchez on March 06, 2023
Hi all, I just have an integration working with a external bot from whatsapp conversations in hubspot inbox ( native whatsapp my business in HubSpot) . All works fine, looking to impprove not sure best practiques of how to create or no read more
0 upvote
10 Replies
Contributor | Elite Partner
March 10, 2023 09:22
Thanks for reaching out! I'm definitely interested in discussing this further and sharing my perspective. Let me know what works best more
RLesueur4 on September 26, 2022
Hello team, I was wondering whether the Inbox and Messages API can now be used to import past chat or conversations from other tools such as Intercom or Salesforce Service Hub ? Would this be possible throught this endpoint ? Many t read more
March 17, 2024 10:38
Simple use case we are using Intercom chat now for support and we want to move to Hubspot chat we don't want to lose the chat state of more
TheFlyingPan on September 12, 2022
Hello everyone :), I've been looking to check and modify the availability of agents in a portal via the API, I found this post from 2019 that said that it was impossible at the time and the documentation doesn't mention anything about it read more
1 upvote
1 Reply
HubSpot Product Team
September 19, 2022 16:03
Hi @TheFlyingPan , This is not something we currently support. Thanks for posting here though; we use these posts (and upvotes on them) more
GustavoPeluzzo on August 03, 2022
Hi there. I'm trying to integrate my desktop native chat application with the hubspot inbox. However, it seems that there's no way of creating new channels or threads via the conversation API. Is there a way to make this integration pos read more
1 upvote
5 Replies
April 25, 2023 06:44
Also for us (Cargoboard) it would be great to create conversation. We have some own forms on our websites and we want to import the form message as more
niederberger on June 02, 2022
Hello Together. I try to integrate WhatsApp Business with the Conversation Inbox but as it seems there is no way yet as I'm not able to creat a new threat over the API, right? Would it be possible over webhooks, I guess not? What I just saw, is read more
1 upvote
10 Replies
HubSpot Product Team
March 10, 2023 10:56
Hi @HEagle , saw your other post about calling in the Inbox, and flagged it for one of our Calling product managers to hopefully reach out to you more
Jupita_team on May 01, 2022
Hi Team! Emails that are sent outside of the Conversations Inbox where the agent CC's/BCC's the sender address or forwarding address are being received as 'Visitor'. This is causing conflict with the INCOMING/OUTGOING designations within the co read more
1 upvote
6 Replies
May 10, 2022 08:30
Hi Paul, Yes!! To the HubSpot Inbox it is a visitor - this is the issue! This is what needs to be fixed! To everyone else, it's not a more
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