Conversations API Beta

JustinSchmidt
Participant

Form submissions in conversation inbox do not lead to webhook event

I would like to program a custom Slack notification for all types of conversations in the conversation inbox, including chat, email and forms. So I set up a webhook event that fires when there is a new message and when a new conversation is created. However, even though I submitted multiple forms to our conversation inbox, it did not trigger any event:

JustinSchmidt_0-1646335286457.png

Here is one of the forms:

JustinSchmidt_1-1646335411268.png

 

0 Upvotes
3 Replies 3
JCarber
HubSpot Product Team
HubSpot Product Team

Form submissions in conversation inbox do not lead to webhook event

Hi there @JustinSchmidt; I double checked this with my own test setup, and webhooks should be firing for those form submissions that are sent to the conversations inbox. Would you be able to confirm if the app in which you set up the webhook subscriptions is installed for the portal you are testing the form submissions in? 

0 Upvotes
JustinSchmidt
Participant

Form submissions in conversation inbox do not lead to webhook event

Yes, it is.

JustinSchmidt_0-1646925539597.png

 

0 Upvotes
jhartz
HubSpot Product Team
HubSpot Product Team

Form submissions in conversation inbox do not lead to webhook event

Hey Justin! Thanks for reporting this, and sorry for the delay in responding. We'll look into this issue and get back to you soon

0 Upvotes