Content Strategy & SEO

JayRod
Member

How do I stop records being overwritten when someone downloads content that has been forwarded on?

SOLVE

Hi,


We do marketing campaigns once a month with content to download. Guides and suchlike.


The problem we are having is that people often forward it on internally to others to download. When they do, it overwrites the original contact details and adds theirs as primary.

 

I have been manually amending and adding the person but this is time consuming. Its there a way I can stop this happening?

Many thanks

Jay

0 Upvotes
1 Accepted solution
MatthewShepherd
Solution
Key Advisor

How do I stop records being overwritten when someone downloads content that has been forwarded on?

SOLVE

Hi @JayRod 

 

The Hubspot form "Always create contact for new email address" and "Add link for users to reset the form" should help avoid this:

https://knowledge.hubspot.com/forms/create-forms#customize-your-form-options

Matthew Shepherd

Freelance HubSpot Consultant
CRM Consultant | SEO Specialist

Did my post help answer your query?Help the community by marking it as a solution.

View solution in original post

0 Upvotes
1 Reply 1
MatthewShepherd
Solution
Key Advisor

How do I stop records being overwritten when someone downloads content that has been forwarded on?

SOLVE

Hi @JayRod 

 

The Hubspot form "Always create contact for new email address" and "Add link for users to reset the form" should help avoid this:

https://knowledge.hubspot.com/forms/create-forms#customize-your-form-options

Matthew Shepherd

Freelance HubSpot Consultant
CRM Consultant | SEO Specialist

Did my post help answer your query?Help the community by marking it as a solution.
0 Upvotes