We are unable to host videos on our own domain. It is displayed correctly in the settings, but this has still not been changed in the video details.
1 Accepted solution
@TheoAndela @BérangèreL I just tested this in our portal and can confirm.
- Changed default file hosting to our own domain.
- That saved correctly.
- Uploaded a new video and that defaulted to the HubSpot URL.
- I changed that URL in the video details, but it did not save.
- I changed another setting - the public viewing to public no index - and that saved. But the file hosting dfid not.
- FWIW when I changed the file hosting URL and then clicked the link to view it, it did show up in the new branded URL. But leaving the page made it default back to the HubSpot hosting.
This seems to be a HubSpot bug so I'd contact Support directly to see if it's something they're aware of and can fix. And by contact, I mean call the number and talk to a human. They may be able to escalate it for you.
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@TheoAndela @BérangèreL I just tested this in our portal and can confirm.
- Changed default file hosting to our own domain.
- That saved correctly.
- Uploaded a new video and that defaulted to the HubSpot URL.
- I changed that URL in the video details, but it did not save.
- I changed another setting - the public viewing to public no index - and that saved. But the file hosting dfid not.
- FWIW when I changed the file hosting URL and then clicked the link to view it, it did show up in the new branded URL. But leaving the page made it default back to the HubSpot hosting.
This seems to be a HubSpot bug so I'd contact Support directly to see if it's something they're aware of and can fix. And by contact, I mean call the number and talk to a human. They may be able to escalate it for you.
Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!
I use all tools available to help answer questions. This may include other Community posts, search engines, and generative AI search tools. But I always use my experience and my own brain to make it human.
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Hi @TheoAndela and Happy Friday!
Thanks for reaching out to the HubSpot Community!
I understand that you cannot see the connected domain in the dropdown menu on the video details. Please let me know if that's not the case.
Here is the related article for reference: "Manage the URL of files uploaded to the files tool".
Sometimes there can be a short delay or a need to refresh settings for changes to reflect. Could you please try on an incognito window to see if this helps?
Also, I'd love to put you in touch with our Top Experts: Hi @danmoyle, @TomM2 and @Humashankar do you have any tips to help @TheoAndela, please?
Have a wonderful weekend and thanks so much!
Bérangère
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Hi Bérangère,
Yes I can see the connected domain in the dropdown menu on the video details. However, when I select the correct domain, it is not saved. When I click on details again later, the HubSpot URL reappears.
However, when I select the correct domain, it is not saved. When I click on details again later, the HubSpot URL reappears. In the settings, I have selected the correct domain for the files that are hosted.
