Documents disappear

RMittal · ‎Mar 17, 2021

I have thousands of documents just disappear from my account. They were loaded in Marketing files and attached to customers via notes and they are simply gone. Has anybody experienced that?

webdew · ‎Apr 8, 2021

Hi @RMittal ,

I have experienced this thing with blog content. I will suggest you the same strategy. You can contact the HubSpot support team. You can share the links and screenshots on the errors you are facing. Within a moment, the contact support team will try to fix the error and get your documents back.

You can start your chat by clicking on “Help”-

Thanks and Regards.

TiphaineCuisset · ‎Mar 19, 2021

Hi @RMittal

Thank you for reaching out.

I can see that you have opened a ticket with technical support and that the team is actively investigating this issue. They will be better able to help with this.

Thank you!

Best

Tiphaine

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