• Got questions about HubSpot’s Smart CRM?

    Our product team is answering them live through March 6th!

    Ask us anything
  • Ready to build your local HubSpot community?

    HUG leaders host events, spark connections, and create spaces where people learn and grow together.

    Become a HUG Leader

What's an example of personalization?

kara_susvilla
HubSpot Employee
HubSpot Employee

Personalization is a tool you can use in your contextual marketing strategy to focus on an individual. You’ll be able to provide even more value to your users by communicating directly to them using their personal details. Keeping this in mind, how would you go about implementing personalization and what steps would you need to take? Share your example in the comments below.

 

*To learn more about this, check out the Using Personalization in Contextual Marketing lesson via HubSpot Academy. 

153 Replies 153
Papikunzz
Participant

I think being able to know what kind of customers you are attracting

AKalsi
Member

I think the first step would be to collect information about the customer through forms and questionnaires followed by direct engagement and assessing their needs.

Venkugona
Member

First trying to get the information from the customers and then using the information obtained in a way to attract the customer for further engagement 

0 Upvotes
SGillani
Contributor

Yes

0 Upvotes
Saikumar1
Member

Personalization takes on many forms from creating made to order products

0 Upvotes
JGallardo06
Participant

I think being able to know what kind of customers you are attracting and going based off of that. 

 

05726
Contributor

yeah

RMohamed5
Member

Knowing who your customers are would help to personalize the experience

AdsMoham
Participant

I believe the very first step in personalization is collecting contact information with a Newsletter subscription, holding a Campaign or Event, or establishing a customer club and keeping members aware of updates, latest news, products, services. Next, we can use those attributes/tokens in web page design and recommendations for suitable products/services.

IAMMEOWWW
Member

Understanding the users role in decision making within an organization. Messaging can be more logistical to someone in operations, talking to safeguards and security to someone in Legal or IT, and opportunitites for growth to executives. 

Shaffy95
Participant

Getting an idea of who my customer is will help me in determining the contents to personalize for the customer. 

DMartinez1
Member

by adding a small memorable things such as a hand written note

MLHanson
Member | Diamond Partner
Member | Diamond Partner

Set up a token for email that uses a contact's name in the subject line and body greeting.

BChristian9
Participant

To implement personalization, I'd try to find a way to understand the personalities of consumers of a product to get an idea of consumers and who they are.

Nikhil04
Member

Personalization can helps us to gatther the users personal details which he would like to share with us.

 

CBar
Member

Implementing personalization in an email would be easiest by having potential subscribers fill out a form based on location and even their birthday. This could help with offers based on their birthday or services available near them.

Hyndavi
Participant

Personalization helps us to curate our webiste to address one's needs and requirements.

ESaldarriagaA
Member

Personalization is in the small details making a big diference, for example when you have the record of your clients and you are able to remeber who they are and the reason why they aproach you product/service, details such a their names, their location, age, among others can help us to segment and personalized their buyer experience 

0 Upvotes
KRencurrel
Member

To impliment it would be very important to:

  1. First find out what do you consider personalization within the strategy itself
  2. What can be automated
  3. Where can it be placed; websites, emails, social media, landing pages - full funnel 
  4. What departments need to be included 
  5. Within what timeframe. 
0 Upvotes
RModer
Member

A simple example of personalization is using a person's name at the start of an email. A bad example of personalization is using a person's revenue in an email.

0 Upvotes
sky99
Member

nice information, thank for sharing 

0 Upvotes