CANT SEND MESSAGE ITS NOT GOING

[FNdu]

PLEASE SOME ONE HELP ME MY MESSAGE DOESNT GO THROUGH

[DianaGomez]

Hi @FNdu, 

Happy to help here!

Could you please provide more details about the issue you are experiencing? Are you having trouble sending a message through a specific platform or application? Is there any error message that you are receiving?

Thanks,

Diana

[FNdu]

I AM NEW TO HUBSPOT WE CAN HAVE A GOOGLE MEET SO YOU CAN SEE MY COMPUTER

[FNdu]

I SENT A MAIL TO TRY IT OUT AND IT WENT TRIED TO SEND TO MY CUSTOMER IT DOES GO ANYMORE

[DianaGomez]

Hello @FNdu,

Thank you.

I don't have the option to call you as this is an open channel for all our users. Therefore, anything posted here can be used by other users with the same questions, which is why we must continue the interaction here.

If you'd like, give me more details and I'll assist you. Did you send the email from the platform or your email using the HubSpot extension? Was it a 1:1 email or a marketing email (to multiple users)? If you can share screenshots or the error message you received, it would be very helpful to better assist you.

Best regards,

Diana

[FNdu]

[FNdu]

the first mail i sent through the others i did show sent but never went through just showing 0 percent 

[DianaGomez]

Hi @FNdu,

Thank you for providing more details. If I understand correctly, you're not seeing an open rate percentage for your email campaigns. Have you tried sending the email to yourself and waiting for approximately 45 minutes (the time it takes for the metrics to update) to see if the open rate is being counted or not? This can help determine if the opens are indeed being recorded accurately.

Thanks,
Diana

[FNdu]

yes i have and its not working

[DianaGomez]

Hi @FNdu,

Thank you, could you please check the spam and promotions folder? Let me know if you see it there, thank you!

Diana